- Citizens (Johnston, RI)
- Description We are seeking a strategic and analytical leader to drive enterprise-wide Root Cause Analysis (RCA) for banking complaints. This role is pivotal in ... identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate will lead cross-functional efforts to… more
- Coinbase (Providence, RI)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Vontier (Providence, RI)
- …WHAT YOU WILL DO (Job Responsibilities)** At Gasboy - Powered by Vontier, we are customer obsessed. That means we are driven to deliver solutions that matter for the ... growth and are looking for a talented and competitive Commercial Account Manager who thrives a fast-paced sales environment and skilled at managing distributor… more
- Vontier (Providence, RI)
- **Job Overview** The Product Commercialization Manager is responsible for driving the commercial success of both existing and new products by partnering with ... product launch readiness, ensuring that all commercial aspects-from pricing to customer segmentation-are aligned to maximize product adoption, revenue growth, and… more
- Oracle (Providence, RI)
- …for turning challenges into opportunities for growth? Join us as Lead Project Manager -Major Incident Management for Oracle Health and make a tangible impact on ... by bringing your expertise to our talented group. As Lead Project Manager -Major Incident Oversight, you will guide major incident management processes for Oracle… more
- Western Digital (Providence, RI)
- …the next BIG thing in data. **Job Description** **Role Overview** The Senior Manager , Logistics & Global Control Tower is a strategic leader responsible for ... a geographically distributed team to deliver resilient, efficient, and customer -centric logistics solutions. **Key Responsibilities** **Control Tower Leadership &… more
- Highmark Health (Providence, RI)
- …. They are responsible for creating and executing test plans, providing root cause analysis and corrective action plans for technical issues, and verifying ... the successful delivery of solutions that meet customer needs while ensuring quality. They proactively identify, document, and resolve risks, defects, and issues… more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... the intersection of product and support to transform the customer experience. We're hiring a Program Manager ,...* Deep dive top CB1 contact drivers to analyze root causes, frequency, and customer impact, and… more
- Oracle (Providence, RI)
- **Job Description** The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard ... as those crafted by a seasoned client manager -delivering decision-grade quality, not generic output. Your domain expertise...cycles with AI/ML teams; you'll ensure that AI-driven health insights are grounded in real customer behavior… more
- Cengage Group (Providence, RI)
- …Cengage offers an outstanding chance to craft our marketing strategies through robust data insights . You will be part of an ambitious team determined to use data to ... with sales and marketing teams to develop and refine customer segmentation within our sales funnels based on behavioral...+ Analyze user behavior across digital products to uncover insights that inform marketing strategies + Design and help… more