- AireSpring (Dallas, TX)
- …and service assurance. + Collaborate with cross-functional teams, including IT , product management , engineering, and customer support to gather requirements ... lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics...role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to… more
- ServiceNow, Inc. (Addison, TX)
- …Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management ( ITSM ), is a plus. Willingness to learn and ... Service Cloud or Financial Services Cloud, with a strong understanding of service management and customer service processes. **Financial / Banking… more
- PNC (Dallas, TX)
- …Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management ( ITSM ), IT Standards, Procedures & ... crew team members focusing on delivering a best-in-class enterprise service that will facilitate the detection, prevention, and resolution...Policies, IT Systems Management , System and Technology Integration **Work Experience** Roles at… more
- PNC (Farmers Branch, TX)
- …Decision Making and Critical Thinking, IT Environment, IT Incident Management , IT Service Management ( ITSM ), IT Standards, Procedures & ... Performs maintenance, including installation of patches and upgrades certificate management (add/change/remove), and vulnerability remediation. With an understanding of… more
- ServiceNow, Inc. (Addison, TX)
- …Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management ( ITSM ), is a plus. Willingness to learn and ... using the ServiceNow platform. Cross-Functional Collaboration: Work closely with IT , operations, and business stakeholders to ensure that solutions... Service Cloud, with a strong understanding of service management and customer service … more
- Caterpillar, Inc. (Irving, TX)
- …+ Familiarity with popular AI framework and libraries + Project Management skills + IT Service Management ( ITSM ) process and Root Cause Analysis ... a vital role in profitable growth for Caterpillar. Cat IT is working hard to enable a safe environment...+ Provide technical leadership for all aspects of environment management such as database lifecycle management , monitoring,… more
- PNC (Dallas, TX)
- …with network automation tools and scripting languages (eg, Python, Ansible). * Familiarity with IT service management ( ITSM ) and ITIL frameworks. **Job ... Engineer Sr. will be responsible for design, implementation, and management of network observability and monitoring solutions across the organization's… more
- ServiceNow, Inc. (Addison, TX)
- …and problems on the organization. **Role** The ServiceNow Staff Analyst, Digital Technology ITSM Problem Management plays a key role in driving incident and ... problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +...IT staff on best practices related to problem management . Mentor team members and share knowledge to enhance… more
- Wabtec Corporation (Fort Worth, TX)
- …APIs, web services, scripts, transform maps, etc + Scoped Applications + ITOM: CMDB, Service Mapping, Discovery + ITSM : Incident, Problem, Change, Service ... APIs, web services, scripts, transform maps, etc + Scoped Applications + ITOM: CMDB, Service Mapping, Discovery + ITSM : Incident, Problem, Change, Service … more
- Capgemini (Dallas, TX)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrating our close partnerships with ... : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity...Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six… more
- Baylor Scott & White Health (Dallas, TX)
- …monitoring, measurement, and improvement of one or a combination of Information Technology Service Management ( ITSM ) processes. + Promote consistency and ... one or a combination of the following Information Technology ( IT ) Process areas: Request Management , Incident ...FACTORS** + Masters Degree preferred. + Prior experience in Service Management , ITIL or Service … more
- Toyota (Plano, TX)
- … management . **What you bring** + Demonstrated experience in IT operations and IT Service Management position. + Proven experience with IT ... **What you'll be doing** + Work to ensure our ITSM practices around key areas such as Incident, Problem,...Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. + Collaborate… more
- Capgemini (Dallas, TX)
- …offer tailored, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Using our close partnerships with ... 3. **Cybersecurity Services:** Securing Foundations to Create Open Futures 4. **Enterprise Service Management :** Taking charge of complexity to drive business… more
- Capgemini (Dallas, TX)
- …offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Leveraging our close partnerships with ... 3. **Cybersecurity Services:** Securing Foundations to Create Open Futures 4. **Enterprise Service Management :** Taking charge of complexity to drive business… more
- AireSpring (Dallas, TX)
- …and service assurance. - Collaborate with cross-functional teams, including IT , product management , engineering, and customer support to gather requirements ... Security which has earned its stellar reputation by taking service and support to the next level, delivering an...About Us: AireSpring is a leading provider of Managed IT services to medium and large enterprises with a… more
- Randstad US (Plano, TX)
- …fixing them Work with Nearshore and offshore Operationsplatform support team to ensure service requests incident change and problem management within defined ... Service Now ticketing tool Experience in Azure Cloud ITSM and Agile practices GitHub Azure DevOps Must have...with Nearshore and offshore Operationsplatform support team to ensure service requests incident change and problem management … more
- Capgemini (Dallas, TX)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... 3. **Cybersecurity Services** : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity to drive business… more
- Zones LLC (Dallas, TX)
- …hardware support + Experience delivering on c ustomer projects + Excellent customer service and communication skills + Experience with ITSM ticketing systems ... at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices....it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First… more
- Capgemini (Dallas, TX)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... area or equivalent experience + Demonstrated ability in the IT industry, preference in consulting/services delivery + 8 years...: Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity… more
- Capgemini (Dallas, TX)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Using our close partnerships with leading ... 3. **Cybersecurity Services:** Securing Foundations to Create Open Futures 4. **Enterprise Service Management :** Taking charge of complexity to drive business… more