- Ledbury, Inc (Richmond, VA)
- …departments to create an exceptional brand experience . The Role + Lead the Customer Experience team , using a customer -first mentality by developing ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team . Your background in sales management has equipped you to… more
- Confluent (Richmond, VA)
- …taking place within our Customer Solutions organization. We are seeking a Program Manager to join our CX Operations team , focused on guiding our CX systems ... + Continually look for and suggest ways to improve team and customer productivity, efficiency, and effectiveness...Customer Support systems + Experience in Customer Success, Customer Experience , or… more
- Whole Foods Market (Glen Allen, VA)
- …to all applicable health and safety regulations. Job Responsibilities: + Delivers outstanding customer experience ; and holds all Team Members accountable for ... the planet. In this role, you will support the Team Leader in leading and executing the Customer...labor utilization and task management drive performance metrics and customer experience . + Strong analysis skills to… more
- Trellix (Richmond, VA)
- …and cross functional teams to operationalize defined methodologies into an industry-leading customer experience across the CS functions from sales to ... **_Job Title:_** Customer Success Technical Program Manager **About...Manager will simultaneously extend the effectiveness of the team and the organization by creating streamlined processes for… more
- Deloitte (Richmond, VA)
- …solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our ... Customer & Marketing Offering Portfolio integrates the differentiated ...government agencies, and higher education institutions. By joining our team , you will play a vital role in making… more
- HealthEdge Software Inc (Richmond, VA)
- …Support. The position offers an opportunity to make a significant impact on the customer experience and contribute to the success of thedigital health management ... **Overview** ** Manager , Customer Support** **Position Overview:** The... will be entrusted with the leadership of a team comprising Tier I and Tier II Customer… more
- Capital One (Richmond, VA)
- … Customer Identity Card Customer Identity is looking for a Manager -level associate with experience in process/risk management, and who is interested in ... regulatory requirements are met. As part of the Card Customer Identity team you will partner with...processes, with the goal of continuously improving performance & customer experience , with an emphasis on reducing… more
- Rocket Software (Richmond, VA)
- …in what they're doing!** **Job Description Summary:** The Senior Customer Success Manager is an experienced team member within Customer Success and ... wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the...engage with and delight our Mobius Customers. As a Customer Success Manager with Content and Mobius… more
- Capital One (Richmond, VA)
- West Creek 1 (12071), United States of America, Richmond, Virginia Senior Risk Manager - Customer Resiliency Risk Events (Hybrid) **Senior Manager , ... Customer Resiliency Risk Events** As a Senior Risk Manager in Capital One's Customer Resiliency organization,...highest profile Risk Management processes. You will lead a team of risk managers who play a key role… more
- Rocket Software (Richmond, VA)
- … centric, motivated and positive Customer Success Manager to join our Customer Success Management team . As a Rocket Customer Success Manager , ... to their usage of Rocket products. **Required Qualifications:** + 2+ years of experience in Customer Success, Account Management, Business Development or another… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a...feedback and recommendations from customers back to the product team . + Advocate customer needs/issues cross-departmentally. +… more
- System One (Richmond, VA)
- Technical Customer Service Account Manager Lead **Employment Type:** Contract/Temp **Date Posted:** 9/24/2024 **Location:** Remote **Pay Range:** $40.00 - $55.00 ... for the role, the ideal candidate will have proven experience working in a customer service position,...+ Excellent interpersonal, communications and business management skills + Team Player + Previous analytical lab experience … more
- WestRock Company (Richmond, VA)
- The Opportunity: As a Customer Service Manager - Beverage (CSM), you will define the strategy and business plan for front end operations, manage and lead ... production status and forecast daily with production leadership and team to ensure customer needs are being...diploma or GED \u2022 Must have 5+ years of customer service-related work experience \u2022 Previous … more
- Gap Inc. (Colonial Heights, VA)
- …+ Promote community involvement. + Leverage omni-channel to deliver a frictionless customer experience . + Ensure all compliance standards are met. **Who ... Here, we're family. **About the Role** As an Assistant Manager , you set the tone for the store and...Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to… more
- Rocket Software (Richmond, VA)
- …Project Manager + Bachelors degree and Masters or equivalent experience + Current program/project management certification from PMI or equivalent organization, ... people truly BELIEVE in what they're doing!** **Job Description Summary:** The Program Manager is a pivotal role responsible for managing the successful delivery of… more
- Lumen (Richmond, VA)
- …met. + Meet learning, development and personal growth objectives to provide a superior customer experience . + Partner with sales and service delivery to resolve ... **Required:** + Bachelor's Degree or 5+ years of related experience + Customer service, problem solving and...interpersonal communication skills + Collaboration skills and use a team approach to accomplishing work + Self-starter + Ability… more
- Compass Group, North America (Rockville, VA)
- …Their dedication, collaboration, and passion fuel our growth. Interested in joining our team ? You bring the enthusiasm, customer service, and commitment; we'll ... profitability (Owners Business Plan) + Coordinate efforts to improve the customer retention and client experience at the point of sale + Build retail pricing… more
- SitusAMC (Richmond, VA)
- …for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your ... think global but act local - come join our team ! This role specializes in implementing and supporting technical...+ Other activities as may be assigned by your manager Qualifications/ Requirements: + Bachelor's degree or equivalent combination… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure ... 1 (12071), United States of America, Richmond, Virginia Senior Manager , Delivery experience , Product Management **Capital One..., you will be part of the DevX, Delivery Experience team designing and delivering best-in-class solutions… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure ... 1 (12071), United States of America, Richmond, Virginia Senior Manager , Delivery Experience , Product Management **Capital One..., you will be part of the EPTech, Delivery Experience team designing and delivering best-in-class managed… more