- SHI (Richmond, VA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... maximize their investment in our ITAM programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director of ITAM Customer … more
- Trellix (Richmond, VA)
- **_Job Title:_** Customer Success Manager , Public Sector **_Role Overview:_** Role Overview: The Customer Success Manager (CSM) is responsible for ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty...the Trellix's growth and success. + As the lead customer liaison for strategic accounts, you will develop a… more
- Confluent (Richmond, VA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Enterprise Customer Success Manager (ECSM) will play a key role in driving ... customer success, retention, and expansion within our Enterprise accounts...potential to add other Americas accounts. ECSMs continually monitor customer health within their portfolio and provide feedback and… more
- EDB (Richmond, VA)
- …**What your impact will be** **LOCATION: US Central Time Zone** As EDB Strategic Customer Success Manager (CSM), you will be at the forefront of our ... customer -centric strategy, ensuring our customers are achieving their goals...and retention to your accounts while ensuring a positive customer experience. **WHO** Your passion as a professional CSM… more
- WestRock Company (Richmond, VA)
- The Opportunity: As a Customer Service Manager - Beverage (CSM), you will define the strategy and business plan for front end operations, manage and lead ... customer service teams, and support strategic initiatives for the...production, shipping, executive management, and customers to achieve optimal customer satisfaction. How you will impact WestRock: * Partner… more
- Cleo (Richmond, VA)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one ... years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of...are accurately recorded and follow-ups scheduled + Oversee the customer lifecycle, from launch to renewal, to ensure an… more
- Wolters Kluwer (Richmond, VA)
- …Must be able to work during Central Time normal business hours._** The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance ... support teams, and providing solutions to enhance their experience. Monitoring customer usage, health metrics, and satisfaction levels to identify opportunities for… more
- Trustmark (Richmond, VA)
- …and enables us to bring the best to our colleagues, clients and communities. The Customer Success Manager (CSM) serves as the dedicated, single point of contact ... The CSM is responsible and accountable for escalated service levels (SLAs), Customer Satisfaction, Effort and NPS scores for their defined accounts. **Service… more
- Trellix (Richmond, VA)
- **_Job Title:_** Product Manager , Customer Success **_Role Overview:_** to be added The Product Manager , Customer Success position is a strategic, ... with global teams supporting global customers * Experience as Product Manager , Technical Account Management, Customer Success Management, Support Management,… more
- Vontier (Richmond, VA)
- Leading the Claims team the Manager , Customer Experience-ASC Claims is responsible for managing a team of Service Account Managers, overseeing the relationships ... and ensuring the efficient and effective management of service requests. Manager , Customer Experience-ASC Claims will play a critical role in driving operational… more
- CARMAX (Richmond, VA)
- …levels, staffing, etc.) + Manage projects and tasks assigned to your team As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of ... right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with… more
- Ford Motor Company (Richmond, VA)
- …vehicles that are as smart as you are. **In this position ** The Engineering Manager for Customer Platforms team manages the design and delivery of a complex ... to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for… more
- American Express (Richmond, VA)
- …relationship with existing Small Business and Middle Market Card Members. The Sr. Manager - Digital Customer Growth Marketing Channel Optimization, Insights, & ... uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in… more
- Acosta Group (Ashland, VA)
- …the assigned principals' business (division and/or geographic), within designated " customer accounts". Primary responsibility includes increasing sales and market ... assigned customers at the lowest cost. + Develop a Customer Business Plan that will deliver the principals' business...+ Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve… more
- Capital One (Richmond, VA)
- West Creek 5 (12075), United States of America, Richmond, Virginia Senior Manager , Business Operations & Customer Servicing - Business Cards & Payments **Senior ... Manager , Business Operations & Customer Servicing - Business Cards & Payments - Hybrid**...with a high sense of urgency to deliver on customer needs. _As a_ **_Senior Manager of… more
- Compass Group, North America (Rockville, VA)
- …our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll ... (Owners Business Plan) + Coordinate efforts to improve the customer retention and client experience at the point of...driving record. + Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year… more
- Gap Inc. (Midlothian, VA)
- …can be their most authentic selves. Here, we're family. **About the Role** As an Assistant Manager , you set the tone for the store and the team and help bring our ... profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible… more
- Ledbury, Inc (Richmond, VA)
- Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to bring an ... a team-driven atmosphere supports Ledbury's company strategy and a best-in-class customer experience. Your aptitude for creative problem solving and time management… more
- Merck (Richmond, VA)
- …supporting our customer -centric business model. The primary responsibilities of the Customer Account Manager are sales and relationship management from the ... that threaten people and animals around the world. **Job Description** : Our Customer Managers interact face to face with our customers, understand their needs, and… more
- Deloitte (Richmond, VA)
- Configure, Price, Quote (CPQ) Manager Customer & Marketing is creating a new model for a new age-we are an agency and a consultancy. Understanding the digital ... entire industries. That's the power of driving disruption. That's Customer & Marketing. Recruiting for this role ends on...teams and staff in local offices. The team Digital Customer offering focuses on designing and implementing sales, service… more