- Gap Inc. (Colonial Heights, VA)
- …for driving profitable sales growth through all aspects of the store including; customer and product operations , merchandising, and talent development. You are ... best-in-class experience to our customers. **What You'll Do** + Support strategies and processes to drive store sales and...to drive store sales and deliver results through a customer centric mindset. + Recruit, hire and develop highly… more
- CARMAX (Richmond, VA)
- …of training & knowledge management solutions that support the goals of the Service Operations & Logistics strategic plan. In this role, you will develop ... CarMax's Learning standards and lead the integration of this material into the Service Operations & Logistics training strategy and initiatives. You will serve… more
- HealthEdge Software Inc (Richmond, VA)
- …**What you bring:** + Bachelor's Degree or5+ years relevant professional experience in Customer Success / Support Operations + Exceptional interpersonal ... **Overview** **Manager, Customer Support ** **Position Overview:** The ... needs. This role is a part of the Customer Operations team and reports directly to… more
- Evolent Health (Richmond, VA)
- …Opportunities:** + Supervisor's work directly with our Representative, Customer Service team members to assist with providing support to health ... calls, queues, dashboards and other performance management tools. + Support the recruitment, selection and onboarding of new staff...field is a plus. + 5-8 years' experience with customer service /call center operations within… more
- Iron Mountain (Richmond, VA)
- …with a focus on innovative solution process & technology design / re-design + Support Operations with performance tools calibration and KPI reporting + Identify ... through the implementation of physical automation and lean working cells + Support operations change management, roll out and training on improvement… more
- H&R Block (Chester, VA)
- …diploma or equivalent Work Experience: + 1-3 years Administrative experience + Customer service experience + Demonstrated decision making, analytical and ... in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC)...on the telephone, email and chat and use effective customer service techniqueswith associates who may be… more
- Capital One (Richmond, VA)
- …part of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate ... the technology and processes deliver breakthrough business results and radically transform customer service . **FDO Network Servicing Design** is a high-profile… more
- Wawa, Inc. (Richmond, VA)
- …, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ... **Job Description** The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present.… more
- SMX (Richmond, VA)
- …schedule (nights and weekends, as needed) + Lead 4-10 man PED teams in support of AFRICOM C4ISR including complex surge operations when required/authorized to ... gather end-user operational information and apply to PED management processes to improve support F3EA operations + Provide research and development on emerging… more
- WestRock Company (Richmond, VA)
- …the strategy and business plan for front end operations , manage and lead customer service teams, and support strategic initiatives for the plant and ... Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support... Service Representatives \u2022 Coach and guide Customer Service Representatives to effectively support… more
- Bank of America (Richmond, VA)
- …process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained ... responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for...or more sites, regions or product lines in an operations support function + Supports functions carrying… more
- ARAMARK (Richmond, VA)
- …location, continually assessing operations , and developing plans to provide optimal service and drive employee and customer satisfaction. + Builds, develops, ... Description** Aramark SeniorLIFE+ is seeking a Regional Director of Operations to join us in Richmond, VA. As a...needs. Depending on the client(s), services can include food service , facility support , custodial services, retail, lodging,… more
- Lowe's (Henrico, VA)
- …front-end or back-end operations in a retail environment. * Experience in customer service role. * Experience in a leadership role with direct report ... **What You Will Do** All Lowe's associates deliver quality customer service while maintaining a store that...Managers to determine the most effective methods for meeting service , operations , and safety objectives. The individual… more
- Wawa, Inc. (Midlothian, VA)
- … Associate **Location:** Field **Department:** Store Operations **Job Summary** **:** The Customer Service Associate works in support of the store ... to facilitate and perform a variety of tasks including customer service , food and beverage preparation, cash...the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's… more
- Sutherland Global Services (Richmond, VA)
- …each new call? **Join Us.** We're Sutherland, and we're now hiring customer service reps to help us support a new client, a multinational corporation ... **What you'll do:** **General Duties & Responsibilities** + Provide customer support by phone, email or instant...and business operations to enable resolution of customer inquiries + Excellent customer service… more
- Whole Foods Market (Richmond, VA)
- …Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead ... performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick...and execution of store processes (for Customer Service ). As the Supervisor, you support the… more
- Whole Foods Market (Glen Allen, VA)
- …role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout ... customer demand management, labor utilization, and execution of store processes (for Customer Service ). You may be responsible for aspects of managing… more
- Bank of America (Richmond, VA)
- …during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and ... IP Services Technology Operations Specialist II Plano, Texas;Atlanta, Georgia; Richmond, Virginia;...teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of… more
- Bank of America (Richmond, VA)
- …alerts regarding production incidents, and resolves issues prior to customer service interruption + Fulfills requests from users, operations , auditors, and ... in maintaining the ServiceNow platform as defined by the Product teams. Our Operations team is responsible for level-2 end-user support , code migration/release … more
- Marriott (Richmond, VA)
- …phases of the project lifecycle - inception, prototyping, design, testing, rollout and support . The Operations Research team seeks a flexible candidate with a ... new models + Assists the Application Delivery teams in support of operations + Assists the Application...customer /stakeholder needs and actions consistent with the company's service standards. + Global Mindset - Supports employees and… more