- Verint Systems, Inc. (Richmond, VA)
- …health of assigned accounts to ensure retention and renewal success as the advocate through the customer 's Verint Journey. The CSM is responsible for the ... Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position...on strong product and industry knowledge and assumes the " customer advocate " role for escalations, upgrades, services… more
- Verint Systems, Inc. (Richmond, VA)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as ... recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account...+ Minimum of 7-10 years of experience in a customer -facing role focused on Customer Success… more
- Confluent (Richmond, VA)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Confluent (Richmond, VA)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You...Product, Services, Support and Training teams to drive technical success . + Identify customer technical objections and… more
- Trellix (Richmond, VA)
- **_Job Title:_** Senior Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The ... security. More at https://trellix.com . **_Role Overview:_** The Senior Customer Success Manager is responsible for driving...retention and renewals opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Trellix (Richmond, VA)
- **_Job Title:_** Senior Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The ... architected security. More at https://trellix.com . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- HealthEdge Software Inc (Richmond, VA)
- …create andmaintainSuccess Scorecards + Coach customers onHealthEdgebest practices and advocate for customer needs withinHealthEdge + Communicate consistently ... this role, you will develop a deep understanding of customer business models and become a subject matter expert...and externally + Providepeer support and/or mentoring to Client Success Team members + Participate in Client Success… more
- FranklinCovey (Richmond, VA)
- …learning methodologies. + Experience working in a subscription environment. + Certification in Customer Success (eg CCSM) or related field. + Use of Salesforce ... + FranklinCovey client admin or facilitator experience. + Sales or Customer Success Manager experience. Location-specific compensation: California - Anticipated… more
- EAB (Richmond, VA)
- …practitioners to accelerate progress and drive results across enrollment, student success , institutional strategy, data analytics, and advancement. We work with each ... visit our Careers page. The Role in Brief: Managing Director, Research Partner Success , Large Public & Private Comprehensives The Research Partner Success … more
- EAB (Richmond, VA)
- …5+ years of experience in two of the following: + Consulting experience + Customer Success Management experience + Leadership experience + Direct work and ... practitioners to accelerate progress and drive results across enrollment, student success , institutional strategy, data analytics, and advancement. We work with each… more
- SitusAMC (Richmond, VA)
- …growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but ... + Reviews deliverables prepared by team before passing to customer + Understands how and when to make a...and evaluate alternative business solutions + Facilitates team and customer meetings effectively + Holds regular status meetings with… more
- Rocket Software (Richmond, VA)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- EAB (Richmond, VA)
- …practitioners to accelerate progress and drive results across enrollment, student success , institutional strategy, data analytics, and advancement. We work with each ... with your work having a direct impact on the success of our employer partners, and in turn, Forage....ruthlessly prioritize to deliver high partner service. + Internal Customer Advocacy: Identify new opportunities to unlock value for… more
- Teradata (Richmond, VA)
- …+ Telco + Achieving expansion targets - in coordination with Account Executives, Customer Success Managers, and Industry Strategists, you will build and manage ... post PoC / PoVs and create supporting proposals. + Customer Success : Works with Customer ...with strong executive presence + Can lead, advise, and advocate for customers and is able to build trusted… more
- Deloitte (Richmond, VA)
- …research across multiple methodologies, driving actionable insights that shape product development and customer success + Minimum of 1 year of experience leading ... all levels of the organization. + Proficient in using research insights to advocate for a customer -focused and product-driven mindset. + Adept at conducting… more
- Benco Dental (Richmond, VA)
- …- includes Virginia and North Carolina - Wilmington to Raleigh) Regional Sales Manager and Customer Advocate at Benco Dental At Benco Dental, our company is our ... years Position Summary: As the Regional Sales Manager and Customer Advocate , you will be responsible for...want to play a key role in our future success , while making a positive impact within our industry.… more
- Deloitte (Richmond, VA)
- …leading holistic customer / user experiences for multiple products, demonstrating measurable customer adoption and success metrics. + Minimum of 2 year of ... An expert User Experience (UX) specialist with multi-facet role to drive customer centric mindset for creating products & solutions for various business units… more
- Innomotics LLC (Richmond, VA)
- …all levels of customer relationships / engagements + Be a customer advocate and build Win/Win **Your profile.** **Required Knowledge/Skills, Education, and ... return across its life cycle. + Develop an intimate knowledge of assigned customer needs and competitors, identify customer trends and drivers, and formulate… more
- Highmark Health (Richmond, VA)
- …environment and approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members. Proactively identify ... Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and provide decision support to… more
- Stanley Martin Homes, LLC (Glen Allen, VA)
- …by the Washington Business Journal. This achievement highlights Stanley Martin's growth and success as well as its commitment to its team members and company ... sales activities, including leads, follow-ups, and closed deals in the customer relationship management (CRM) software. Delivering outstanding customer service… more