- CARMAX (Richmond, VA)
- …through diagnostic techniques and ask pertinent and probing questions to resolve Tier 1 issues while elevating complex and/or high priority problems ... This position will answer questions on basic and advanced technical issues and offer advice to solve them. This...the organization and mentor less experienced analysts to expand Tier 1 knowledge. . Maintain a high… more
- ThermoFisher Scientific (Richmond, VA)
- …call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion; Troubleshoots basic end user issues ... groundbreaking innovations. **Discover Impactful Work:** With some direction, provides technical assistance to computer system users; Answers incoming calls and… more
- SHI (Richmond, VA)
- …are comprehensive, achieve client expectations, and meet client business needs + Develop relationships with tier 1 and tier 2 vendors and services partners + ... and managed services) opportunities by building strong client relationships at technical , architect, and executive levels. The Principal Security Consultant will… more
- GovCIO (Richmond, VA)
- …the VA experience to support the Department of Veterans Affairs (VA) Project Analyst asses day to day operations, assist project plans on meeting deadlines, and ... utilization. **Responsibilities** + Attend work groups, meeting and other technical exchanges to help develop a project plans that...+ Must be able to pass and maintain a Tier 2s or Tier 4 (BI) Government… more
- TTEC (Richmond, VA)
- …EDR, email security, etc) for both on-prem and cloud environments, collaborating closely with Tier 1 SOC and with Threat Management team + Develop, document, and ... and the customer. As a Senior Information Security SOC Analyst working remotely in the US, you'll be a...operating environment + Perform regular quality assurance reviews of Tier 1 SOC triage and investigative work… more
- Ensono (Richmond, VA)
- …services to Global Financial Services Organizations + Experience as a trusted advisor with Tier 1 , global financial institutions + Based in Boston area + ... the highest-rated providers in the managed services eco-system, per analyst firms such as ISG and Gartner We can...by owning executive relationship map & expansion of key technical and business relationships: + Understand client's strategic goals… more
- Public Consulting Group (Richmond, VA)
- …process and involve appropriate team members from EDPlan Innovations.o Coordination with Technical Business Analyst to articulate change requests and product ... on use of the system for end users and administrators as needed. + Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations. + Ability to manage… more