- Evolent (Annapolis, MD)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. + **Service Requests & Incident Management :** Efficiently handle ... Incident Management processes. + **Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- Georgetown Univerisity (Washington, DC)
- …in the world. Requirements As a top academic health and science center in the United States, Georgetown University Medical Center (https://gumc.georgetown.edu/) ... clinical research for non-oncology clinical trials administered at Georgetown University Medical Center (GUMC). By providing this service, the goal is to strengthen… more
- Brennan Center for Justice (Washington, DC)
- …and a strong belief in the increased effectiveness that comes from a diverse workforce . To this end, Brennan Center + Welcomes applicants with disabilities and ... The Brennan Center for Justice at NYU School of Law...implementing feedback, and to accepting strategic direction from organizational management . + Strong interpersonal and communication skills and the… more
- US Bank (Washington, DC)
- …The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our ... Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22) **Basic Qualifications**… more
- Fresenius Medical Center (Washington, DC)
- …represents FME on relevant coalitions related to legislative, regulatory and emergency management issues. This position oversees 3-6 direct reports and manages all ... regulatory activities. Develop issues agenda proactively in collaboration with operations management personnel and Business Unit counsels. * Interact with federal… more
- VF Corporation (Towson, MD)
- …ideas of others **.** **What You Bring** _Required_ + 1+ years of store management experience in a fast-paced, highly engaging retail environment + Proven ability to ... local, state, and federal laws._** _At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All… more
- US Bank (Washington, DC)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... what you excel at-all from Day One. **Job Description** The Labor Management Relationship Manager (RM) is responsible for conducting business development activities… more
- TD Bank (Washington, DC)
- …coaching, mentorship and guidance to others within area of expertise + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- Chenega Corporation (Washington, DC)
- …the Department of the Interior Indian Affairs. The Office of Information Management Technology (OIMT) provides information technology support and services to the ... and the Bureau of Indian Education (BIE). The Office of Information Management Technology also provides limited technical support for other related, but independent… more
- Evolent (Annapolis, MD)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- M. C. Dean (Annapolis Junction, MD)
- …and maintaining a Nessus environment + Comply with DOD 8140.01 "Cyberspace Workforce Management " and maintain an appropriate and current IA certification ... secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the… more
- ERP International (Washington, DC)
- …sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. ... Lead **Required Experience:** + 5 plus years of Tier 1 Service Desk Management Experience in an automated setting; use of ServiceNow preferred + Experience… more
- Verint Systems, Inc. (Annapolis, MD)
- …+ Experience working in a Customer Success/Engagement environment, preferably software or contact center + Demonstrated ability to work independently and adapt ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- ADM (Washington, DC)
- …and Responsibilities** + Lead and coordinate advocacy and serve as point of contact for internal stakeholders on legislation and public policy related to human ... agriculture issues. + Work with business segment, internal experts, and/or issue management teams to: identify issues, frame business impacts and provide strategic… more
- TAD PGS, Inc. (Laurel, MD)
- …degree in an IT-related field + Have 5+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite ... the information technology needs of the nation's leading university-affiliated research center . You will be working with engineers, scientists and business… more
- Xcelerate Solutions (Fort Meade, MD)
- …role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. You will ... + Assist the Government operating a responsive, courteous, and professional knowledge center to address inquiries from the customer base regarding case status,… more
- Danaher Corporation (Washington, DC)
- …have an opportunity to: + Serve as total rewards thought leader and Center of Expertise for the Life Sciences Platform, establishing platform total rewards strategy ... as well as project planning, leadership approvals, and change management . Additionally, partner closely with the Platform talent organization...optimally linked. + Serve as the primary point of contact for the Life Sciences Platform to the Danaher… more
- Elevance Health (Hanover, MD)
- …team, you could work **12:00 PM to 8:30 PM EST.** This role is a **call center ** position, breaks will be scheduled as a result. A proud member of the Elevance ... pharmacy care. The **Pharmacist Consultant** is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and… more
- Bank of America (Washington, DC)
- …the identity of users is essential to the safety and success of our workforce . The Identity & Access Management (IAM) team works within Global Information ... identifies and addresses vulnerabilities and operates a global security operations center that monitors, detects and responds to cybersecurity incidents. Within GIS,… more