- Under Armour, Inc. (Trenton, NJ)
- …Customer Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer ( VOC ) team, Distribution House, and other ... and presentations to share performance trends. * Partnering with Voice of Customer ( VOC ) team...Proficient in Microsoft office applications. * Knowledgeable of CSAT data collection processes. Qualtrics experience a plus. * Innovative… more
- CARMAX (Maple Shade, NJ)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Meet or exceed CarMax ... guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including… more