- PCI Group, Inc. (Irving, TX)
- Job Position: Service Desk Analyst Reports to: Lead Infrastructure Engineer Department: Information Technology Classification: Non-Exempt (Overtime Eligible) ... will be primarily customer service focused as well as technically oriented. Service Desk Analyst Primary Duties + Acts as initial contact for all… more
- TEKsystems (Southlake, TX)
- …satisfaction * Provides incident status updates to management and end-users per service level guidelines * Support and maintain effective relationships with users ... Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support * Provide support for PCs, laptops,… more
- TEKsystems (Coppell, TX)
- …YOU WILL BE REQUIRED TO COME INTO THE OFFICE 3 DAYS A MONTH. Description: Overview: The Service Desk Analyst has a very wide array of tasks all surrounding ... center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now Experience...working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience… more
- Consolidated Electrical Distributors (Irving, TX)
- Summary Job title: Help Desk Analyst Job ID: 202496390003 Department: Help Desk Location: TX-Irving Description Summary: This position provides phone support ... Profit Center locations receive a very high level of service in a timely and professional manner. This individual...manner. This individual must possess excellent communication and customer service skills in addition to being a good problem… more
- Insight Global (Irving, TX)
- …SLAs Create and maintain customer support documentation Participate in organizational service delivery strategy and definition Responsible for training and creating ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Charles Schwab (Westlake, TX)
- …daily stand-up to review, prioritize, and assign tickets opened on the Stock Plan Service Desk . + Triage tickets, document, and execute remediation steps. + ... for our B2B clients. As an IT Application Support Analyst , you will support multiple applications as well as...tech teams to troubleshoot issues reported via the SPST Service Desk . + Develop an execute SQL… more
- Nexstar Media Group (Irving, TX)
- …ideal candidate will have a general IT background including experience in a service desk , systems administrator, network administrator, or equivalent role as ... The Security Analyst is responsible for the monitoring, investigation, and analysis of security issues across several tool sets and disciplines. The… more
- Citigroup (Irving, TX)
- …join us. We'll enable growth and progress together. The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN ... and help desk administration activities, including network maintenance, technical guidance, and...+ Provide Root Cause Analysis (RCA) post restoration of service + Design testing approaches, complex processes, and assist… more