- ASM Research, An Accenture Federal Services Company (Concord, NH)
- ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal ... desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical… more
- Lumen (Concord, NH)
- …connect the world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst ) is responsible for providing Tier 1 IT ... Service Desk Support in a customer focused, team oriented, support...customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix,… more
- GovCIO (Concord, NH)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst /SharePoint Administrator to support the US Courts. **Responsibilities** Provides technical ... support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer,… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of the IT Service … more
- Novo Nordisk (Lexington, MA)
- …security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. Essential ... Functions + Provides technology support and service : + Develops strategies and processes to ensure that...troubleshooting situations + Understanding of remote support and help desk ticketing systems + Preferred experience includes: + Experience… more