- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:**… more
- TekSynap (Arlington, VA)
- …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)....and verbal communication skills along with a strong customer service focus and ability to work well as part… more
- General Dynamics Information Technology (Arlington, VA)
- …are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... turn into opportunity. And our work depends on a Service Desk Specialist joining our team. At...modify, and repair computer hardware and software. + Provide Tier 1-2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identifies and escalates more complex problem reports or service requests to next tier of support… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC...of all Tier levels I/ II /III Trouble Tickets. + Reviews… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Technical Writer II ** **Who is Epsilon:** Epsilon is an IT...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- RBR-Technologies (Fort Meade, MD)
- …the daily activities of configuration and operation of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems. ... problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- DCCA (Fort Meade, MD)
- …support for implementation, troubleshooting and maintenance of IT systems . Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... users in accessing and using IT systems . Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more