- BlackBox (Plano, TX)
- …They provide technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management ( ITSM ), IT Operations ... Management (ITOM), Customer Service Management (CSM), and other modules. Key Responsibilities: + Design...API) and integrations. + Implement ServiceNow modules such as ITSM , TPSM, ITBM, CSM, HRSD, and S2P. + Manage… more
- ABM Industries (Dallas, TX)
- …Technology Infrastructure Library (ITIL) environment. + Required minimum of two years' experience in IT Service Management ( ITSM ) environment. + Required ... all aspects of ServiceNow across core platform applications including ITSM , HRSD, CSM, SPM, ITOM as well as internally...with an understanding of REST, SOAP and other web service architectures. + Participate in ServiceNow upgrade and patching… more
- PNC (Farmers Branch, TX)
- …Decision Making and Critical Thinking, IT Environment, IT Incident Management , IT Service Management ( ITSM ), IT Standards, Procedures & ... ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge,… more
- PNC (Dallas, TX)
- …with network automation tools and scripting languages (eg, Python, Ansible). * Familiarity with IT service management ( ITSM ) and ITIL frameworks. **Job ... Engineer Sr. will be responsible for design, implementation, and management of network observability and monitoring solutions across the organization's… more
- Syensqo (Greenville, TX)
- …Sustainability platform, scope service delivery services and value creation, the IT service owner delivers support services for Research Innovation and ... Job ID 31494 ** IT R&I & Sustainability Service Owner**...Network, Hosting landscapes, Cybersecurity, Databases + Workstations & Identity management tools (Active Directory, Intune, ) + ITSM… more
- Bank of America (Plano, TX)
- …The ** Service Transition Product Owner** manages and delivers against the IT Service Management product roadmap, prioritizes stories and epics, ... Service Transition Product Owner Kennesaw, Georgia;Richmond, Virginia; Plano,...Compliance partners. **Responsibilities:** + Collaborates with the Head of ITSM product management to develop product strategy,… more
- Cognizant (Dallas, TX)
- …and containerization. . **ServiceNow:** Proficiency in Discovery, Event Management , Service Mapping, CMDB . **Cloud & Hybrid IT :** Hands-on knowledge ... frameworks. . Develop best practices, frameworks, and accelerators to improve SRE-led IT operations, cloud migration, and service automation. . Collaborate with… more
- Apple Roofing (Plano, TX)
- …field crews and executives. + Tools & Technologies: Proficiency in project management tools (Clickup, Asana, Trello), ITSM platforms, and integration tools ... a highly organized and technically skilled Program Manager to oversee project management , application support, and system integration efforts within the roofing and… more
- Santander US (Dallas, TX)
- …Framework (Certification is as plus) + IAITAM CSAM Certified or equivalent Software Asset Management training + IT Asset Management and Discovery Tools ... Software Asset Management Coordinator Dallas, United States of America As...value creation and costs for software licensing, maintenance, and service offerings. + Collect information for budgeting, software compliance… more
- Amazon (Dallas, TX)
- …businesses. The ideal candidate will also be deeply familiar with complex legacy IT environments, ITSM and Enterprise applications, ITIL, and has done market ... Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of...transforming their operational and financial business models. A new service , called AWS Managed Services (AMS), is focused on… more
- Cognizant (Dallas, TX)
- …and containerization. . **ServiceNow:** Proficiency in Discovery, Event Management , Service Mapping, CMDB . **Cloud & Hybrid IT :** Hands-on knowledge ... . ** IT Automation:** Strong knowledge of workflow orchestration, AI-driven ITSM , RPA, and chatbot automation. . **CI/CD & DevOps:** Experience with Jenkins,… more
- CGI Technologies and Solutions, Inc. (Plano, TX)
- … automation tools * Managing and triaging incidents, executing changes, and responding to IT service requests. Use of written instructions as well as on their ... processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools * Experience and expertise in… more
- CVS Health (Farmers Branch, TX)
- …all customers, and a collaborative attitude when addressing escalations from the Desktop and IT Service Desk Teams. **This role will report to Supervisor of ... management , and being an Escalation Point for both IT ServiceDesk Team and Desktop Technician I roles. Within...teams on projects as a subject matter expert representing IT Service Operations. + May provide overflow… more
- PNC (Dallas, TX)
- …protection, API gateways, content delivery networks, web application firewalls, data tokenization, service mesh, hardware key management , and egress proxies. You ... to ensure successful solution delivery. Provide guidance on technologies such as service mesh, data tokenization, hardware key management , and web application… more
- Texas Instruments (Dallas, TX)
- …and update management . + Coordination with multiple TI site teams and other IT support teams/ management **Why TI?** + Engineer your future. We empower our ... In this role, you will support and manage various IT critical storage infrastructure, work on technology roadmaps, enable...and critical operational needs + Experience in working with ITSM tools and following change management process… more
- Arrow Electronics (Plano, TX)
- …and presenting updates to end users. Experience with the following ServiceNow areas is helpful: IT Service Management , IT Operations Management , ... and designing business processes + Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service… more
- Deloitte (Dallas, TX)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... international, to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence… more