- Insight Global (Chicago, IL)
- Job Description We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support ... for end-users seeking technical assistance via phone, email, or helpdesk ticketing system. * Provide timely and accurate solutions...and effectively. * Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed,… more
- Sharp Electronics Corporation (Downers Grove, IL)
- **Overview** The National Helpdesk Technician is an entry level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise ... Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment + Monitor Backup offerings and escalate alerts + Reconcile licensing… more