- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- WSP USA (Atlanta, GA)
- **This Opportunity** WSP is currently initiating a search for a ** Quality Assurance Specialist (QAS)** . The chosen candidate can sit in **any of our offices in ... the USA** . The Quality Assurance Specialist is responsible for the...in the order entry process to review and identify quality -related items/requirements and verify that customer specific… more
- State of Georgia (Fulton County, GA)
- Quality Assurance Trainer - Toll Operations...in all areas and functions that pertain to the customer service department, the toll operations center ... Job Alerts Job Description, Responsibilities, Standards, and Qualifications The Quality Assurance Trainer will report to the...develop and revise training materials as needed for the customer service department, the toll operations center… more
- Bank OZK (Alpharetta, GA)
- …about Bank OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing, ... in our Bank's call center locations to ensure our customer service aligns with the highest industry...highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Transdev (Norcross, GA)
- Quality Assurance Manager Transdev in Norcross, GA is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for ... and feedback from callers regarding transportation services. We are seeking customer service -oriented professionals who are dedicated to safety. Transdev… more
- Bank OZK (Alpharetta, GA)
- …with procedures. + Recommends improvements to the policies and procedures that affect customer service . + Maintains good punctuality and attendance to work. + ... exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization,… more
- Waystar (Atlanta, GA)
- …report and analyze employee performance metrics against departmental goals. . Conduct quality assurance reviews and provide coaching and corrective action plans. ... all employees within the operations organization. **WHAT YOU'LL DO** Quality and Assurance . Create and Implement... service oriented, self-confident, and dependable. . Excellent customer service skills. . Excellent communication skills… more
- Molina Healthcare (Atlanta, GA)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- Bridgestone Americas (Lithonia, GA)
- …etc. + Oversees the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department. + Maintains ultimate performance ... technical and sales skills. + Conducts intermittent reviews of Service Teammate inspection & service quality...mindset that is needed in this candidate **PHYSICAL DEMANDS** Customer Service + Sales floor counters are… more
- CVS Health (Canton, GA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- CVS Health (Duluth, GA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Kelly Services (Duluth, GA)
- …skills. + Team-oriented, proactive, and customer -focused. + Basic understanding of food quality assurance principles is a plus. **Why Join Us?** + Long-term ... ** Customer Support Representative (Onsite - Suwanee, GA)** **Schedule:**...and document multiple projects simultaneously, including item setups and service requests. + Collect, review, and analyze data to… more
- State of Georgia (Fulton County, GA)
- Customer Service Agent I Georgia - Fulton - Atlanta (https://ga.referrals.selectminds.com/jobs/72058/other-jobs-matching/location-only) Hot ... hours of 7:30 am-5:30 pm Essential Duties & Responsibilities + Provide exceptional customer service to active and retired members, beneficiaries, and the general… more
- CVS Health (Atlanta, GA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Atlanta, GA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Atlanta, GA)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Intuit (Atlanta, GA)
- …conversation intelligence, or performance strategy. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on sales and ... Framework Development** + Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to...customer experience. + Deep understanding of sales processes, quality frameworks, and customer experience drivers. +… more
- Kelly Services (Peachtree Corners, GA)
- …cross-functional teams, including Operations, R&D, Regulatory Affairs, Marketing, and Quality Assurance . **Qualifications** **Education:** + Bachelor's degree in ... validation efforts, and drive continuous improvement initiatives that enhance product quality , efficiency, and customer satisfaction. **Key Responsibilities** +… more
- Cennox (Alpharetta, GA)
- …security, and operational procedures within the warehouse. + Develop and implement quality assurance protocols and processes. + Conduct regular audits and ... Warehouse / Quality Control Coordinator Alpharetta, GA Full Time Products...equipment. + Basic computer proficiency. + Strong communication and customer service skills. + Ability to lift… more