- Centene Corporation (Sacramento, CA)
- …resolutions on complex complaints and escalations. + Assesses and researches customer service needs, determines causes, and initiates corrective actions ... Pacific Time Zone hours. **Position Purpose:** Performs as the advocate that focuses on resolving complex issues or concerns...relevancy to the complex inquiry or concern. + Provides customer service in a high pace contact… more
- Centene Corporation (Sacramento, CA)
- …performance and quality standards based on established contact center metrics. + Provides customer service in a high pace contact center environment over the ... changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national...- 6pm PST **Position Purpose:** Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns… more
- Pearl Interactive Network (Sacramento, CA)
- …GED, or equivalent education required. + Associate Degree, preferred. + 2 years of customer service or call center experience, is preferred. + 2 years of ... to hire Remote Customer Care Advocates.** The ** Customer Care Advocate ** provides prompt, accurate, thorough,...to handle high-stress situations. Good judgment skills. + Strong customer service skills. + Ability to learn… more
- Lumen (Sacramento, CA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Ford Motor Company (Sacramento, CA)
- …**Ford Pro** is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and ... are seeking a passionate and experienced Consent & Privacy Advocate to join our global Technology team. This role...* Paid time off for individual and team community service * A generous schedule of paid holidays, including… more
- Southern California Edison (Sacramento, CA)
- …company to develop corporate positions on pending regulatory matters, and then advocate for them externally. As a(n) Advisor of Regulatory Affairs and Compliance, ... financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types… more
- Cabela's (Rocklin, CA)
- Pay Range: $17.00 - $22.50 **_POSITION SUMMARY:_** The CLUB Customer Service Outfitter provides world class customer service for our guests while ... FUNCTIONS:_** + Supports a strong commitment to world class customer service and ensures a pleasant and...Provides peer coaching, recognition, and support as a CLUB advocate and representative. + Provides service to… more
- Confluent (Sacramento, CA)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Verint Systems, Inc. (Sacramento, CA)
- …feedback and recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account escalations as ... a strategic role that serves as our number one customer and company advocate . The role displays...afternoon, etc. + Ability to effectively and successfully handle customer service issues and conflict situations +… more
- Confluent (Sacramento, CA)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Mitsubishi Chemical Group (Sacramento, CA)
- **Technical Service & Applications Development Engineer (1768)** + Title:Technical Service & Applications Development Engineer + Group Company: Mitsubishi ... that motivates people, creates teamwork and encourages close collaboration with our customer and suppliers. We maintain a strong investment in our associates and… more
- Deloitte (Sacramento, CA)
- Solution Architect: ServiceNow HR Service Delivery Role Overview: As a ServiceNow HRSD Solution Architect , you will play a critical role in implementing and ... optimizing Human Resource Service Delivery (HRSD) solutions, with a particular focus on...Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop solutions that solve complex… more
- UNUM (Sacramento, CA)
- …partner areas (eg, Integrated Client Services, Benefits, Colonial Life Billing and other customer service or administration roles). + Help identify and support ... change initiatives to improve workflow, enhance customer service and reduce operating costs. +...advocate for the field offices by surfacing trends/sales barriers/ service model breakdowns to appropriate partners. + May perform… more
- Sacramento County (Sacramento, CA)
- …and apply applicable federal, state, and local laws, codes, and regulations + Apply customer service skills, including the identification of customer needs ... years of full-time paid or volunteer experience as a peer counselor or advocate for children/youth or adults receiving behavioral health services or for their… more
- NTT America Solutions, Inc. (Sacramento, CA)
- …duties as assigned. **KNOWLEDGE, SKILLS & ABILITIES** + Principles and practices of Client/ Customer Service for existing and future clients + Principles of ... to meet quality standards. + Acts as the company's advocate for adherence to all privacy and confidentiality regulations...minimum of 8 years managing a client services or customer service team in the data center… more
- FranklinCovey (Sacramento, CA)
- …understand the learning environment, learner profile, and program timeline. + Advocate solutions by aligning relevant content, technology, and services and clearly ... + Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution. + Occasional travel for client and… more
- Walmart (Sacramento, CA)
- …technicians; communicating and developing interpersonal skills for providing safe and efficient customer service . Be an Expert: Demonstrates knowledge of safety ... and concerns. Be a Talent Ambassador: Being a brand advocate by valuing the member's experience in the TBC...and is consistently humble, self-aware, honest, fair, and transparent. Service to the Customer /Member: Delivers results while… more
- Insight Global (Sacramento, CA)
- …issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior Oversees staff and volunteer schedules, scheduling ... to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service ...inpatient levels of care for all patients on team Customer Service /Sales/Marketing Assures that problems/grievances/ service … more
- Quadient (Sacramento, CA)
- …with internal teams and stakeholders + Advocate for the customer across multiple departments including Field Service , IT, Engineering, Accounting, ... annually through our Salesforce.com (http://Salesfoce.com) project platform. + Achieve defined Service Level Agreements (SLAs) to ensure exceptional customer … more
- Pegasystems (Sacramento, CA)
- …business and empower them to become more efficient, smarter, and most importantly, customer -centric. Our Client Success team is an integral part of our rapid growth ... people in the account to expand engagement with stakeholders across the customer organization. + Establish a metrics framework to realize and measure business… more