- CVS Health (Sacramento, CA)
- …claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals . * Initiates out-reach/welcome calls to ensure constituents ... expectations are met or exceeded. Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase… more
- Sacramento County (Sacramento, CA)
- …Free Workplace Act + Principles and methods for investigating and resolving grievances and complaints + Principles and practices of organizational behavior and ... resource problems and concerns + Analyze, investigate, evaluate and resolve grievances , complaints and disciplinary matters + Counsel employees + Effectively… more