- Amazon (San Francisco, CA)
- …and recommend new approaches, policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- SAP (Palo Alto, CA)
- …and a variety of benefit options for you to choose from. **_About SAP Customer Experience_** SAP Customer Experience helps build trusted relationships ... innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and...footprint through renewal and expansion to support long term customer success. The primary purpose of the Senior… more
- Bristol Myers Squibb (San Francisco, CA)
- …patients . To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx )...care resources. Other perks like tuition reimbursement and a recognition program. \#LI-Remote If you come across a role… more
- Walmart (San Bruno, CA)
- …our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You ... Position Summary What you'll do **Walmart CX Design - Senior UX Designer**...will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the… more
- Walmart (San Bruno, CA)
- …industry defining omni-channel ad experiences at scale to enhance the shopping experience for Walmart shoppers with better product discovery while also allowing ... fit you've been looking for. We're looking for a Senior Product Manager, Ad Experiences to innovate and deliver...role will lead various efforts in improving the Shopping experience with relevant, engaging ads. The ideal candidate will… more
- Abbott (Alameda, CA)
- …brand with the overall CX strategy). + Continuously improving enterprise-wide customer experience orientation to drive loyalty, engagement, and customer ... teams (eg, collecting feedback to derive insights and inform CX improvements, guide the adoption of customer -centric...experience operations team to provide timely reporting of customer service KPIs to senior leadership teams… more
- Amazon (San Francisco, CA)
- … music and culture within a vibrant community of fans. We are looking for an experienced Sr . Product Manager to lead the Home CX team in Amazon Music. The Home ... lead effectively across a broad group of stakeholders including senior leaders and have a growth mindset that is...* Determine KPIs and vision for Amazon Music Home experience * Analyze customer research and data,… more
- Cisco (San Francisco, CA)
- …progress, remove adoption barriers, and supervise results. You will collaborate with Cisco Customer Success ( CX ) teams and select enablement partners to ensure ... and alignment with adoption metrics and business outcomes. Qualifications * Validated experience in customer success, program management, or enterprise adoption… more
- Amazon (San Francisco, CA)
- …team The Search and Conversational Shopping Design (SCSD) team is responsible for the customer experiences ( CX ) that makes it easier and more enjoyable for new ... Search and Conversational Shopping Design (SCSD) team is seeking a problem-solving forward-thinking Sr . UX Designer for Search to amplify our efforts and impact. You… more
- Amazon (East Palo Alto, CA)
- …to make improvements to Amazon Glue documentation and UX to continually improves customer experience . * Develop scripts, sample code, and technical procedures ... expert in your area of ownership. * Impact product CX , UX design, roadmap priorities, and engineering team goals....so that we can influence product design and the customer experience with the product. We know… more
- Amazon (Palo Alto, CA)
- Description The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We ... thoughtfully design the shopper experience from the moment a customer clicks...the company to deliver step-change improvements to the Search CX . You will manage projects with cross-org dependencies, understand… more
- Amazon (San Francisco, CA)
- …subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By ... team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve...Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance… more
- Capgemini (San Francisco, CA)
- …development environment short sprint. + Good knowledge of GCP CCAI service, Dialog flow CX , Agent Assist and some experience in the telecom domain with contact ... flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding conversational design, including playbook… more