- WSP USA (Oakland, CA)
- **JOB SUMMARY** The Customer Service Agent (CSA ) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC). This ... and colleagues by providing friendly, efficient, and effective service. + Answer customer inquiries via email, chat, or text, and provide general information and… more
- Stanford Health Care (Newark, CA)
- …to promote excellent internal and external customer service, routing and navigation of incoming multi-media contacts by agent proficiency, customer ... service levels, analyzing performance and trends to implement strategies that improve customer experience, reducing operating costs and/or agent time and… more