- Amazon (San Francisco, CA)
- …and recommend new approaches, policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- Intuit (Mountain View, CA)
- … considered; MBA strongly preferred How you will lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, ... team in building an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are...customer empathy. This role reports to the GBSG CX Center of Excellence Group Manager. This role can… more
- SAP (Palo Alto, CA)
- …and a variety of benefit options for you to choose from. **_About SAP Customer Experience_** SAP Customer Experience helps build trusted relationships ... innovation, customer value, and sustainable growth. SAP Customer Experience brings together the portfolios and...footprint through renewal and expansion to support long term customer success. The primary purpose of the Senior… more
- Bristol Myers Squibb (San Francisco, CA)
- …patients . To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx )...care resources. Other perks like tuition reimbursement and a recognition program. \#LI-Remote If you come across a role… more
- Amazon (Sunnyvale, CA)
- Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including ... you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high… more
- Intuit (Mountain View, CA)
- …insights that shape product strategy, ensuring alignment with user needs and enhancing overall customer experience ( CX ). + Strong experience in managing ... audience data and creating personalized marketing experiences with a strong emphasis on user experience (UX) and customer journeys. What you'll bring + Proven … more
- Walmart (San Bruno, CA)
- …our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You ... Position Summary What you'll do **Walmart CX Design - Senior UX Designer**...will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the… more
- Walmart (San Bruno, CA)
- …industry defining omni-channel ad experiences at scale to enhance the shopping experience for Walmart shoppers with better product discovery while also allowing ... fit you've been looking for. We're looking for a Senior Product Manager, Ad Experiences to innovate and deliver...role will lead various efforts in improving the Shopping experience with relevant, engaging ads. The ideal candidate will… more
- Abbott (Alameda, CA)
- …brand with the overall CX strategy). + Continuously improving enterprise-wide customer experience orientation to drive loyalty, engagement, and customer ... teams (eg, collecting feedback to derive insights and inform CX improvements, guide the adoption of customer -centric...experience operations team to provide timely reporting of customer service KPIs to senior leadership teams… more
- Amazon (Sunnyvale, CA)
- …in a fast paced environment and deliver designs that elevate the customer experience . Key job responsibilities - Own the CX from beginning to end and ... We are looking for someone passionate about delivering the best possible customer experience for our products. You'll work closely with a cross-functional group… more
- Amazon (San Francisco, CA)
- … music and culture within a vibrant community of fans. We are looking for an experienced Sr . Product Manager to lead the Home CX team in Amazon Music. The Home ... lead effectively across a broad group of stakeholders including senior leaders and have a growth mindset that is...* Determine KPIs and vision for Amazon Music Home experience * Analyze customer research and data,… more
- Intuit (Mountain View, CA)
- …scale for the business. What you'll bring + Minimum of 5 years in Customer Experience , including leading in a highly matrixed, cross-functional, and fast-moving ... one as needed How you will lead + Assists in the research to develop customer experience and product support strategies that align with business objectives. +… more
- Cisco (San Francisco, CA)
- …progress, remove adoption barriers, and supervise results. You will collaborate with Cisco Customer Success ( CX ) teams and select enablement partners to ensure ... and alignment with adoption metrics and business outcomes. Qualifications * Validated experience in customer success, program management, or enterprise adoption… more
- Cisco (San Jose, CA)
- …achieve important outcomes on a global scale. The Opportunity We are seeking a Senior Customer Adoption Manager for Ecosystem to enable successful Smart Spaces ... Cisco Meraki, we empower organizations of all sizes to deliver exceptional customer and employee experiences through our intuitive platform-it's like magic. Our… more
- Amazon (San Francisco, CA)
- …team The Search and Conversational Shopping Design (SCSD) team is responsible for the customer experiences ( CX ) that makes it easier and more enjoyable for new ... Search and Conversational Shopping Design (SCSD) team is seeking a problem-solving forward-thinking Sr . UX Designer for Search to amplify our efforts and impact. You… more
- Amazon (Sunnyvale, CA)
- …in AI technologies. You will have the opportunity to impact the customer experience , design, and implementation of cutting-edge products and features. ... Management team to translate business requirements into use cases and high-level customer experience requirements - Collaborate directly with Software Engineers… more
- Amazon (East Palo Alto, CA)
- …to make improvements to Amazon Glue documentation and UX to continually improves customer experience . * Develop scripts, sample code, and technical procedures ... expert in your area of ownership. * Impact product CX , UX design, roadmap priorities, and engineering team goals....so that we can influence product design and the customer experience with the product. We know… more
- Amazon (Palo Alto, CA)
- Description The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We ... thoughtfully design the shopper experience from the moment a customer clicks...the company to deliver step-change improvements to the Search CX . You will manage projects with cross-org dependencies, understand… more
- Amazon (Sunnyvale, CA)
- …large, matrixed organization. You will have enormous opportunity to impact the customer experience , design, architecture, and implementation of cutting edge ... advanced sensing, complex planning, and endearing personality to offer customers a premium experience . What will you help us create? The Role: We are a smart… more
- Amazon (San Francisco, CA)
- …subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By ... team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve...Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance… more