- Verint Systems, Inc. (Atlanta, GA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Atlanta, GA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Atlanta, GA)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- General Motors (Roswell, GA)
- …Adapters, Automation, AI, Natural Language Processing (NLP), and workforce management , for a large-scale distributed enterprise contact center . ... and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition...AI, Natural Language Processing (NLP), and workforce management supporting large scale distributed enterprise contact … more
- US Bank (Atlanta, GA)
- …One. **Job Description** Do you have a background in Contact Center quality analysis and/or risk management ? Experience in leadership? Regulatory knowledge ... or risk mitigation? Come join the team as a Contact Center Quality Manager! In this role...coordinating and scheduling departmental initiatives, ensuring a robust risk management framework is in place, and conducting quality testing… more
- Lincoln Financial Group (Atlanta, GA)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- First Horizon Bank (Atlanta, GA)
- …ensure that SmartShift, as a model, is working as intended **Primary point of contact for managing external Workforce Management relationships:** + Fully ... activities and workforce capabilities **Apply learnings from SmartShift to non-banking center roles (Retail Line of Business, market management , etc.):** +… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...team on writing projects and system improvements for grants management . This position reports to a Senior Associate Director… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...and evaluation of program activities. + Tasks include project management , country office visits, grant writing and reporting, program… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... President Jimmy Carter and his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in more than 80 countries by… more
- Legacy Parking Company (Atlanta, GA)
- …decisions. + Experience with call center technology, including CRM systems and workforce management tools. + Ability to work in a fast-paced, dynamic ... Leadership: + Manage and lead a team of call center agents, including hiring, training, and performance management...with a focus on resolving issues on the first contact . + Handle escalated customer issues and complaints, providing… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...+ Maintains information on selected donors and prospects including contact reports in the CRM system. + Communicates in… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...Circle team, this role develops and implements strategies for management and cultivation of a portfolio of individual donors… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... President Jimmy Carter and his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in more than 80 countries by… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...statistical and briefing reports. + Provides leadership and overall management to locally recruited personnel in the country of… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …a team of development staff who are responsible for fundraising and grants management for select Carter Center projects, and he/she designs strategies and ... diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... President Jimmy Carter and his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in more than 80 countries by… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...messages, production of print and electronic materials, and reputation management . + Represents the program in various national and… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...and teamwork are a must. + Project design and management experience with an NGO, international agency, or government… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …diversity and excellence of our academic community. **Description** The Carter Center is a 501(c)(3), not-for-profit, nongovernmental organization founded in 1982 in ... his wife, Rosalynn, in partnership with Emory University. The Center has helped to improve millions of lives in...meetings and events. + Works with and maintains data management and filing for projects/program. + Serves as an… more