- Intuit (Mountain View, CA)
- …and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer (VoC) program, which measures trends in customer ... how we can improve quality of insights while reducing burden on the customer + Lead high visibility, complex projects - design learning plans and synthesize… more
- Google (Mountain View, CA)
- Senior Staff Software Engineer, ML Data Quality Infrastructure _corporate_fare_ Google _place_ Mountain View, CA, USA **Advanced** Experience owning outcomes and ... Speech/audio (eg, technology duplicating and responding to the human voice ), reinforcement learning (eg, sequential decision making), ML infrastructure, or… more
- ServiceNow, Inc. (Santa Clara, CA)
- …enhance productivity, streamline operations, and improve user satisfaction across IT, HR, and customer service domains. **What you get to do in this role:** ** ** ... context-aware results. + Contribute to agentic systems that automate browser and voice -based tasks without APIs. + Collaborate with cross-functional teams to deliver… more
- Intuit (Mountain View, CA)
- **Overview** Join Intuit's Customer Success Data Science Team as a Staff Data Scientist supporting TurboTax Full Service, one of Intuit's fastest-growing ... high customer satisfaction and resolution. + Lead efforts to connect Voice of Customer data (surveys, call/chat feedback, behavioral signals) to operational… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver cutting edge… more
- Amazon (Sunnyvale, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver state of the… more
- Roche (Santa Clara, CA)
- …Join Roche, where every voice matters. **The Position** The GCS Mol Labs Senior Specialist - Application is the third in the series of four jobs. The employee ... partners for new assay development, demonstrating a strong understanding of customer workflows and portfolio direction. + Provides on-market support by addressing… more
- MongoDB (Palo Alto, CA)
- …around platform investments 12-18 months ahead of market demand + Champion the Customer & Innovation: Act as the voice of customers building mission-critical ... This team operates at the intersection of infrastructure innovation and customer impact-building the foundational platform capabilities that will define how… more
- Amazon (Santa Clara, CA)
- …track progress and manage through obstacles to achieve your objectives * Serve as the voice of the customer , and pursue new and innovative solutions that will ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Mountain View, CA)
- …stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to...to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging… more
- General Motors (Mountain View, CA)
- …intuitive experiences that differentiate in market. + Track record of representing the " voice of the customer " in shaping domain strategy and influencing design ... future of transportation on a global scale. As a Staff Product Manager for OnStar Services, you will lead...growth mindset, and the ability to influence at the senior executive level. **What You'll Do** + Own the… more
- ServiceNow, Inc. (Santa Clara, CA)
- …the product and to understand how it is used in the field. + Identify GTM and customer adoption challenges. + Act as the voice of customer throughout the ... verbal communication skills to internal and external audiences including senior executives and sponsors. + Curiosity about customer... senior executives and sponsors. + Curiosity about customer needs and a track record of building … more
- Amazon (San Jose, CA)
- …engagement, retention, and satisfaction across diverse user groups. - Serve as the voice of the customer and represent diverse household needs in technical ... Description We are seeking a Senior Product Manager - Tech to lead the...conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and… more
- Stanford Health Care (Newark, CA)
- …+ Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution + Work with and mentor ... center technologies, directly benefitting operations, and enhancing patient & customer experience while ensuring seamless integration across various communication...junior staff members to document workflows + Assist … more
- Amazon (Sunnyvale, CA)
- …Create the product vision and strategy and align with key stakeholders. Serve as the voice of the customer to prioritize features based on solving the largest ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Amazon (Sunnyvale, CA)
- …customer needs into technical solutions; negotiate trade-offs and scope adjustments. - Lead Voice of the Customer to engage directly with internal users ( ... long-term vision and goals - Experience working across functional teams and senior stakeholders - Experience in customer success operations or large-scale… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Illustrates contextual insight to ensures IT development supports revenue growth, compliance, and customer outcomes + Presents Voice of the Business by capturing ... the business needs + Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership + Good financial… more
- Amazon (Cupertino, CA)
- …In your role as Neuron product manager, you will be in charge of the customer voice within our team, tirelessly working closely with multiple internal teams and ... stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Illustrates contextual insight to ensures IT development supports revenue growth, compliance, and customer outcomes + Presents Voice of the Business by capturing ... system priorities. Engages and collaborates with business leadership team members, senior business stakeholders and business process owners to cultivate technology… more
- Stryker (Fremont, CA)
- …as deemed appropriate to gather information on clinical study performance, strategy, and voice of customer . + Co-leads and manages Project Investment Board (PIB) ... delivery of business objectives. Ensure deployment of competency development strategies for staff across the PMO. + Advances Stakeholder strategies to ensure strong… more