- PennyMac (Pasadena, CA)
- …aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience Manager will supervise and monitor Customer ... and coaching of staff to achieve department goals. The Customer Experience Manager will :... Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division +… more
- Citigroup (Los Angeles, CA)
- The Senior Community Lending Manager is responsible for executing the mortgage sales business within a defined geographic area. This manager is responsible ... net worth individual loans to drive results while maximizing customer satisfaction to meet the needs of the clients....of sales and management experience with proven experience in growing Retail Mortgage business in… more
- PennyMac (Pasadena, CA)
- …Develop and implement strategies to improve email response times, quality, and overall customer experience + Provide coaching and feedback to team members, ... organization's desired culture and values What You'll Bring + Mortgage and/or financial services experience is a...plus + Bilingual Spanish is a plus + Proven experience in managing customer service or email… more
- City National Bank (Beverly Hills, CA)
- …solutions to customers/prospects. * Follows-through with plan designed by Relationship Manager for customer , as defined. * Resolves problems, answers ... good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must...customer call program either independently or with Relationship Manager . Prepares call reports for management. * Provides assistance… more
- BMO Financial Group (Pasadena, CA)
- …BMO partners, and the community to build relationships and deliver the desired customer experience . + Enjoy a tremendous, values-based culture that focuses on ... for what comes next._** A BMO Senior Premier Relationship Manager is charged with managing and growing an assigned...the community to build relationships and deliver the desired customer experience . + Uses a consultative sales… more
- US Bank (Marina Del Rey, CA)
- …wealth, business banking, mortgage , or payment services. Acts as leader for customer experience , provides motivation and direction for the team, expands ... Description Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of US Bank culture and core values.… more
- City National Bank (Encino, CA)
- *RELATIONSHIP MANAGER BUSINESS BANKING SR* WHAT IS THE OPPORTUNITY? Develops and manages relationships with business banking clients in the assigned business segment ... exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program. Preferred...good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and be… more
- Wells Fargo (City Of Industry, CA)
- …customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving ... placed into a branch. Successful completion of the Branch Manager Readiness program is a pre-requisite to transition into...+ Resolve low to moderately complex issues regarding the customer and employee experience , risk, and growth… more
- Citigroup (Los Angeles, CA)
- …to grow portfolio. + Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities. + Refer opportunities to ... limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager , etc.) + Organize client events to enhance client bonding. +… more
- BMO Financial Group (Santa Monica, CA)
- …groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory ... Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act). This position will...customer situations or escalates to the next higher manager for resolution. + Maintains current knowledge of personal… more
- Bank of America (Alhambra, CA)
- …* Experience in the following industries: Consumer banking/financial services, mortgage , retail or hospitality * Undergraduate degree * Bilingual (fluent verbal ... Market Financial Center Manager - San Gabriel Valley Market Alhambra, California...routines and coaching * Creates a world class client experience environment * Manages market-level initiative prescribed by market… more
- Anywhere Real Estate (Los Angeles, CA)
- …establish business trends month over month. **Service Excellence:** + **Client and Customer Experience :** Ensure overall client experience and collaboration ... **Account Management Manager - must be located in US West...contracts. + **Operational Compliance:** Ensure clients are aware of customer receivables and the plan to receive funds. Perform… more
- PNC (Calabasas, CA)
- …advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ... Servicing Guide with emphasis on Part III Chapter 3 (Moderate Rehabilitation Mortgage Loans), Part III Chapter 7 (Multifamily Affordable Housing Properties), Part… more
- Spanish Peaks Mountain Club (West Hollywood, CA)
- …for managing the food and beverage operations. The Food and Beverage Manager will drive exceptional customer service while optimizing financial results. ... Montage, It's All Because of YOU! Food and Beverage Manager Imagine turning your passion and talent into a...two (2) years' of previous Food and Beverage leadership experience required + Excellent verbal and written communication skills… more
- Bank of America (Los Angeles, CA)
- Private Wealth Relationship Manager Los Angeles, California **Job Description:** **Merrill Wealth Management is a leading provider of comprehensive wealth management ... driven, resilient, results focused and effective.** **Job Description:** **he Relationship Manager supports the Financial Advisor team to further develop and enhance… more
- Bank of America (Santa Monica, CA)
- …financial services and knowledge of financial services industry, products and solutions. * Experience in mortgage , retail or hospitality. * Experience ... Financial Center Assistant Manager - Santa Monica Financial Center Santa Monica,...routines and coaching * Creates a world class client experience environment * Manages market-level initiatives prescribed by market… more
- HSBC (Beverly Hills, CA)
- …communities and the planet we all share. The Community Development Relationship Manager will be responsible to support a comprehensive community development program ... CRA activists within assigned region. Collaborate and partner with the Community Mortgage Consultants to develop and implement a local community development strategy… more
- Insight Global (Pasadena, CA)
- … managing Loan Processors - Extensive Mortgage experience - 5+ years of experience as a Loan Manager null We are a company committed to creating diverse ... Job Description Insight Global is looking for a Processing Manager to work for a large client in Pasadena....Pasadena. In this role, you will supervise and monitor customer service activities, ensuring staff provides timely, friendly and… more
- Bank of America (Van Nuys, CA)
- …client experience **Required Qualifications:** + Minimum of 2 years of mortgage origination experience . In lieu of this requirement, has previously held ... Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in… more
- BMO Financial Group (Los Angeles, CA)
- …collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. US Only: This ... Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act). This position will...contribute to the ongoing improvement of the overall branch customer experience . + Contributes to business results… more