- New York State Civil Service (Albany, NY)
- NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS ... Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Representative - Rensselaer - FT - DAYS** _If you are looking for a ... high-volume Call Center position, this could be your...high-volume Call Center position, this could be your opportunity_ . Here...Monday - Friday **What you will do:** The successful call center candidates will be responsible for… more
- TEKsystems (Menands, NY)
- IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE HYBRID SCHEUDLE OFFERED LONG TERM JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT MENANDS, NY $18/HR MONDAY - ... FRIDAY 9AM-6PM Qualifications: 2 years call center experience Microsoft Office proficient Excellent communication skills Responsibilities: - This customer… more
- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... Certification: n/a PRIMARY RESPONSIBILITIES OF THE POSITION: + The Dining Services Call Center Representative is responsible for the dispatching of a variety… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 1 (NY HELPS) Occupational Category Other Professional Careers ... allowed? No Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State NY Zip Code 12204 Duties… more
- Insight Global (Rotterdam, NY)
- Job Description Insight Global is seeking a Customer Service Call Center Representative for our client in Schenectady, NY. As part of our team, a Customer ... Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Call Center Experience -Ability to handle un-happy… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- New York State Civil Service (Schenectady, NY)
- NY HELP No Agency Taxation & Finance, State Title Tax Information Aide ( Call Center ) Occupational Category Clerical, Secretarial, Office Aide Salary Grade Hourly ... the department, are essential.Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:*… more
- Broadview FCU (Albany, NY)
- …performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. + ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Northeast Shared Services (Schenectady, NY)
- Customer Rep - Social Media Dec 8, 2025 Schenectady, NY,...a plus. + Minimum 1 year experience in a call center , virtual customer service, or CRM-based role. ... US, 12308 Salary:17.08 - 25.61 SUMMARY The Shopper Experience Representative is responsible for providing world-class customer service in a dynamic customer… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized, preferred. +… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Molina Healthcare (Albany, NY)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Representative is responsible for the capture of demographic and insurance information ... Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate...workflow. Thank you for your interest in Albany Medical Center ! Albany Medical is an equal opportunity employer. This… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or ... or License preferred; + 5-8 years of experience in call center , quality control, quality assurance and/or...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- CVS Health (Albany, NY)
- …to produce quality letters and spreadsheets in response to inquiries received. + As a call center inbound representative you will be responsible for taking ... plan benefits and regulatory requirements. Prior experience in healthcare, insurance, or call center environments is highly valued. **Education** + High School… more
- St. Mary's Healthcare (Amsterdam, NY)
- …or Physician office setting working in a patient access position or call center environment required (or equivalent). Strong insurance knowledge specific ... by department leadership. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support… more
- SolomonEdwards (Albany, NY)
- …Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the ... MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success...discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more