- Protective Industrial Products (Latham, NY)
- JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design ... direction, mentorship, and performance management. + Manage daily operations of the IT support desk , including ticket assignment, escalation, prioritization,… more
- University of Rochester (Albany, NY)
- …escalation point for pre-defined requests that cannot be resolved at Level I or Level II Support and other IT support areas in the University. + Resolves ... high-level technical problems for customers across IT areas that are received via Service ...including on-site and off-site locations. + Represents the Service Desk support areas for new services entering… more
- Cayuse Holdings (Albany, NY)
- …Service experience + Two (2) to five (5) years of experience in computer systems, customer support or IT support . + Experience with ServiceNow IT Service ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC...after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional… more
- Russell Sage College (Albany, NY)
- …assistance to faculty and students. + Perform regular hardware/software maintenance. + Provide IT Service Desk phone coverage. + Service and repair LCD ... full-time, hourly staff position include installation, maintenance, troubleshooting and support of all campus technology. Duties and Responsibilities: +… more
- New York State Civil Service (Albany, NY)
- …platform development and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed to implementing ... performing technical activities related to application development, data center operations, help desk support , and application integration in accordance with the… more
- New York State Civil Service (Albany, NY)
- …Technology Specialist 2 (Programming) (NY HELPS), Box PIMS-976/42201 Occupational Category IT Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - ... include, but are not limited to, the following:* Monitor, maintain, and support the Microsoft Azure cloud environment;* Design, implement, and manage Azure… more
- New York State Civil Service (Albany, NY)
- …Technology Specialist 3 (Programming) (NY HELPS), Box PIMS-975/51795 Occupational Category IT Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - ... include, but are not limited to, the following:* Monitor, maintain, and support the Microsoft Azure cloud environment;* Design, implement, and manage Azure… more
- New York State Civil Service (Albany, NY)
- …data for key stakeholders and leadership to address research/policy questions.* Provide technical support to and address help desk tickets submitted by data ... analytic solutions, including other units in IRS and Department IT for developing, testing, and implementing changes of new...period and is granted at the discretion of the supervisor and the appointing office. Federal law may impose… more