- Commonwealth Care Alliance (Boston, MA)
- …resolving escalated and complex issues with a focus on long-term satisfaction and retention . - Lead ongoing communication efforts, working closely with Provider ... compliance with CMS, state Medicaid agency, and NCQA standards. - Lead initiatives to streamline provider operations, reduce administrative burden, and improve… more
- Unity Technologies (Boston, MA)
- …roadmap creation, stakeholder alignment, and clear communication across Sales and Customer Success teams. + Design and deliver high-impact enablement programs using ... are sequenced and scalable across all partner-facing roles. + Lead communications, reporting, and enablement operations, including roadmap publication, training… more
- Banc of California (Boston, MA)
- …The VP, Client Manager is responsible for owning all aspects of client retention for an assigned group of borrowers, generating value for Banc of California ... experience. + Exit or remediate underperforming borrowers with minimal losses. + Lead the Portfolio Management collaboration effort with the Origination team prior… more
- iCIMS (Boston, MA)
- …secure, compliant, and scalable delivery across CRM, CPQ, CLM, Marketing Automation, Customer Success, Data, AI, and integration layers. **About Us** When you join ... observability, and performance. Chair a cadenced architecture review and manage exceptions. ** Lead Build vs. Buy Decisions:** + Support vendor evaluations and proofs… more
- Commonwealth Care Alliance (Boston, MA)
- …Partnerships., the Senior Provider Relations Account Manager will: + Lead provider servicing activities, including onboarding, orientation presentations, and ongoing ... issues as needed. + Own provider relationships to drive satisfaction, retention , and operational efficiency. + **Provider Education and Support:** + Facilitate… more
- Cleo (Boston, MA)
- …systems. + Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with ... operational goals. + Lead business process mapping and gap analysis to ensure...Representing a company with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential… more
- Unity Technologies (Boston, MA)
- …product direction, and build programs that increase awareness, adoption, and long-term retention of the Unity Editor and Engine. We're looking for someone who's ... role is for you. **What you'll be doing** + Lead and coordinate go-to-market campaigns focused on new engine...+ Support the revenue organization with sales enablement and customer -facing materials about your product and initiatives. Building this… more
- Zoom (Boston, MA)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Boston, MA)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Kyndryl (Boston, MA)
- …responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most ... ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic...to closing deals and beyond. Not only will you lead a number of Portfolio accounts, but you'll also… more
- Coinbase (Boston, MA)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- Guardian Life (Boston, MA)
- …this will be an individual contributor role, but over time you will hire and lead a small team of retention specialists focused on proactive outreach, issue ... As the **Provider Retention Leader** , you will be responsible for...are + A strategic thinker with a passion for customer experience and operational excellence in a fast-paced setting… more
- Outcomes4me (Boston, MA)
- Growth and Engagement Marketing Lead (DTC Channels) Location: Boston Company Overview Outcomes4Me is on a mission to democratize healthcare and improve outcomes by ... We are seeking a data-driven and hands-on Growth and Engagement Marketing Lead to drive and execute our direct-to-patient product marketing strategy. The Growth… more
- HealthFitness (Cambridge, MA)
- …CPR/AED and First Aid care. + Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer ... **About the role** Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in **Cambridge,… more
- Santander US (Quincy, MA)
- Enterprise IT RCSA Testing Lead Country: United States of America **It Starts Here:** Santander is a global leader and innovator in the financial services industry ... of this journey and together, we are driving a customer -centric transformation that values bold thinking, innovation, and the...Difference You Make:** The Head of Enterprise RCSA Testing Lead is a critical leadership role within the First… more
- Oracle (Boston, MA)
- **Job Description** Lead the global estimating function for a large-scale, leased data center build program, responsible for end‑to‑end estimating governance, ... AACE Class 5-Class 1 maturity and program stage gates. + Build and lead a high-performing estimating team (regional leads, discipline estimators, data analysts) with… more
- PagerDuty (Boston, MA)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
