- HomeSafe Alliance (Phoenix, AZ)
- **Title:** Contact Center Workforce Management , Planner **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... + 3 years of analytical, forecasting, workforce management , or leadership experience in a contact ... management , or leadership experience in a contact center environment. + Highly analytical, detail… more
- USAA (Phoenix, AZ)
- …strategies. The ideal candidate will have a strong background in contact center operations, specifically in workforce management (WFM) and/or call ... experience working with technology supporting contact centers, specifically focusing on workforce management and/or call routing. + Hands-on experience with … more
- Dignity Health (Phoenix, AZ)
- … contact center platform; Call recording; Speech and text analytics; Workforce management integration; Reporting and dashboard + Leads the collection of ... resources, service delivery systems and financial performance. Supports Connection Center management reporting requirements and cultivates a Connection … more
- CVS Health (Scottsdale, AZ)
- …health care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of a team of ... exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco,...with a focus on collaboration across IT, systems, and workforce management teams. + Ability to adapt… more
- Evolent Health (Phoenix, AZ)
- …support). **What** **You'll** **Be Doing** : + Lead department responsible for workforce management , implementation, and onboarding support for Customer Service ... with Global teams on customer service and operational quality management and align with best practices and standards +...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- Peckham, Inc. (Phoenix, AZ)
- …call volume, real time adherence and service level performance for Peckham Contact Center . Key responsibilities will include attendance and scheduling functions. ... service levels are achieved. OTHER DUTIES AND RESPONSIBILITIES + Maintain staff resource management database using workforce management software. + Coach… more
- USAA (Phoenix, AZ)
- …and knowledge of contact center terminology. + Working knowledge of workforce management processes for the contact centers at USAA. + Experience ... Owner - Mid Level, you will work with the Contact Center Technologies Product Management ...business and IT partners to support Workforce Management initiatives across the USAA contact centers… more
- Fiserv (Chandler, AZ)
- …on a global scale, come make a difference at Fiserv. **Job Title** Data Center Hardware Technician (overnights) **What does a successful Data Center Hardware ... do at Fiserv?** In this role you will provide world class onsite data center support for Fiserv's systems engineers, architects and supporting vendors. You will be… more
- Aspen Dental (Phoenix, AZ)
- …effectiveness **Minimum Qualifications** : + Bachelor's degree, Masters preferred + 15+ years of contact center experience + 5+ years in contact center ... to join our team as the Vice President, Call Center Operations. The Vice President, Call Center ...omni channel environment + Significant experience in driving change management and influencing organizational culture and outcomes with a… more
- VF Corporation (Glendale, AZ)
- …for Success** **What you bring:** + 3+ years of related professional/retail management experience + Ability to meet business goals by driving results through ... local, state, and federal laws._** _At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All… more
- Evolent Health (Phoenix, AZ)
- …collaborating with others. **Collaboration Opportunities** : The Lead Nurse of Utilization Management is responsible for assisting the UM Manager in supervising the ... operational productivity of the Utilization Management nurses by implementing and maintaining an efficient and...+ 1-2 years of experience working with a global workforce and a working knowledge of clinical quality metrics… more
- US Bank (Phoenix, AZ)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... and committed to our clients and employees. At Wealth Management from US Bank and US Bancorp Investments, we...an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to… more
- US Bank (Tempe, AZ)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... what you excel at-all from Day One. **Job Description** The Wealth Management Advisor Recruiting Manager will lead recruiting for our Affluent FINRA Licensed… more
- Morgan Stanley (Gilbert, AZ)
- …committed to diversifying its workforce (M/F/Disability/Vet). keywords: sales, leadership, contact center , call center , financial services, Series 7, ... management * Any related experience in a contact or call center * Must live...Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but… more
- Aerotek (Tempe, AZ)
- …Inc. has built a reputation for providing the highest-quality staffing and workforce management solutions. With deep expertise in the manufacturing, logistics, ... partners (both in the field office and corporate or center ). This is a customer-facing role that will require...* Assist with contractor training and certification requirements Lifecycle Management * Serve as contact for contractor… more
- Black & Veatch (Phoenix, AZ)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... diplomacy and need immediate attention + Provide leadership that influences better time management , flow of information to and from the SALRS President, and seeing… more
- Black & Veatch (Phoenix, AZ)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... With a focus on flexible work-life balance options, an expanding and diverse workforce , and limitless career growth opportunities, we will give you our best to… more
- Verint Systems, Inc. (Phoenix, AZ)
- …with business needs and direction. + Architect scalable and resilient cloud-based contact center infrastructure. + Leverage unified communications, telephony and ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators... contact center technologies and platforms.… more
- Pearson (Phoenix, AZ)
- …opportunities and issues proactively as well as manage scope using project management applications and tools. Finally, you should enjoy working with a diverse ... of dedicated and passionate professionals. **Core Tasks and Responsibilities:** Project Management + Project responsibility through the life cycle (initiate, plan,… more
- Pearson (Phoenix, AZ)
- …and Psychological Testing **Communication Skills, Technical Presentations, and Client Contact ** + Demonstrates communication skills, (oral, written, and business), ... necessary to function effectively as a primary contact with internal project teams and external clients with...complex testing program or research project **Project and Talent Management ** + Demonstrates project management skills necessary… more