- Amazon (Seattle, WA)
- …for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Senior Program Manager , Customer Experience, is a core ... to improve the customer experience. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine… more
- Amazon (Seattle, WA)
- Description The Senior Program Manager , Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team ... without authority. Key job responsibilities * Vision and Roadmap Development: Craft strategic program roadmap and vision to address key customer pain-points. * … more
- Amazon (Seattle, WA)
- Description We are seeking a Sr . Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving ... this role you will lead the Run of Business program for our Customer Handing Experience (CHEX)...day in the life You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to… more
- Amazon (Seattle, WA)
- …Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You ... will be responsible for driving a high-visibility program of reducing customer service contacts that...science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) ... to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen...skills. To excel, you will use your project or program management experience to advocate for, and improve, the… more
- Amazon (Seattle, WA)
- …network supporting Amazon's customers across the Americas Emerging region. This Program Manager is a key member of the Customer Service corporate program ... and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations...strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving… more
- Amazon (Seattle, WA)
- …Digital, Device and Alexa Support (D2AS) organization is seeking a Program Manager to join the D2AS Executive Customer Relations (ECR) team. The D2AS ... ECR team works on behalf of Senior Leaders to resolve complex customer problems,...will be part of a Worldwide Digital and Device Program team who collaborates with various teams, within and… more
- Amazon (Seattle, WA)
- Description The Customer Trust Perception team works to ensure that customers...to scale our impact. We are looking for a Sr . Program Manager to join our ... and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we...team! As the Sr . Program Manager , you will partner with global… more
- Amazon (Seattle, WA)
- …successfully drive programs from start to finish. About you: You are a seasoned technical program manager /engineer looking for a career where you will be able to ... Advertising is committed to maintaining and advancing trust for our customers. Within the Customer Trust team, we have a team that is focused on advancing this… more
- Amazon (Seattle, WA)
- Description Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer Service team is an essential part of that mission. ... in which they can identify and relentlessly drive solutions to improve our customer experience. We do this every day by solving complex business and technical… more
- Amazon (Seattle, WA)
- …investment in Amazon's technology through issue resolution and prevention. We're looking for a Sr . Program Manager to help build operational processes and ... metrics among others 4. Ensure the voice of the Customer reflects through all program -related work 5....strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech… more
- Amazon (Seattle, WA)
- Description Amazon is looking for a ( Senior ) Program Manager with a strong delivery record and proven project management experience to own strategic, ... sellers, and third-party partners around the globe. As a ( Senior ) Program Manager with Amazon,...to resolve operational issues. As a program manager you will work cross-functionally to drive customer… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this ... key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be responsible for… more
- Amazon (Seattle, WA)
- Description If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to ... impact across multiple organizations * Development of the overall program strategy, tactically driving teams in and outside of...up your sleeves and do whatever is necessary; general manager / owner mentality * Create, communicate, and manage… more
- Amazon (Seattle, WA)
- …your chance to work hard, have fun, and make history. Amazon is seeking to hire a Sr . Program Manager to join the Amazon Selling Partners Voice of ... Customer program team. This position will be...support experience, associate performance, and operational efficiency. As the Sr . Program Manager , VOC, you… more
- Amazon (Seattle, WA)
- …is helping redefine the future of video advertising? Prime Video Ads is seeking to hire a Sr . Program Manager to join the PV Ad Product Program ... which positions us well for the long-term. As the Sr . Program Manager , VOC, you...create and own the strategy of the Voice of Customer program for PV Ads. you will… more
- Amazon (Seattle, WA)
- …to drive the famous Andon Cord mechanism at Amazon. Key job responsibilities A Technical Program Manager (TPM) is responsible for the end to end delivery of a ... & work with dedicated engineers to building hub of Customer Obsession at Amazon. "We see our customers as...to work with a product or projects various Technical Program Managers and Development Managers to ensure that status… more
- Amazon (Seattle, WA)
- Description The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We ... thoughtfully design the shopper experience from the moment a customer clicks on the search box to the point...and yearly strategic documents to leaders up to the Senior VP level. You should love the challenge of… more
- Amazon (Seattle, WA)
- …AFX (AWS Field Experience) team with in SMGS, is looking for a passionate, innovative, committed Sr . Technical Program Manager (TPM). As a Sr . Technical ... * Secure data and contextualized insights supporting the entire customer journey * Machine learning and generative AI (GenAI)...alike to take high degree of ownership for their program vision and execution of ideas. You will be… more
- Amazon (Seattle, WA)
- Description We are looking for a Senior Technical Program Manager at Ring. The role will be a part of the eCommerce & Customer Engagement team. The team ... powers Ring's direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com...to take a high degree of ownership for their program vision and execution of ideas. You can prioritize… more