- Amazon (Seattle, WA)
- …it with powerful software, and tying it all together to the cloud. As the Quality ( Customer Experience ) Program Manager, you will be responsible for ... program strategy, end-to-end delivery, and communicate results to senior leadership - Work collaboratively with vendor and internal...- 5+ years of program or project management in Quality and Customer Experience . -… more
- Amazon (Seattle, WA)
- …Stores and Customer Service (CS) Operations teams in order to deliver a high- quality customer experience within a rapidly expanding geography. The role ... Description This Senior Manager, Program Management, US Customer Experience will be the leader of...and CS Operations teams in order to deliver a high- quality customer experience within a… more
- Amazon (Bellevue, WA)
- …Sales, and Operations teams that will unlock new business while also delivering a high- quality customer experience . As the primary relationship manager, this ... used to operate Amazon's own freight movements. As a Senior Account Executive, this role will oversee relationships with...the account which includes, but is not limited to, Customer KPI review, revenue quality monitoring, identifying… more
- Amazon (Bellevue, WA)
- …are designed and built for all customers and that they launch at or above our customer experience quality bar across countries and languages. The launch team ... you will have an enormous opportunity to influence the customer experience of cutting edge products that...senior leadership and stakeholders. Your ability as a Sr . Program Manager to take large complex projects and… more
- Amazon (Seattle, WA)
- …responsibilities CUSTOMER FOCUS Evaluates products and services to continually drive quality of customer experience . Aggregates and escalates industry ... Scientific Supplies (BISS) team is looking for a self-driven Senior Vendor Management candidate that has a proven track...internal processes and programs to improve the supplier and customer experience . They will be able to… more
- Amazon (Seattle, WA)
- …with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience , Capacity Planning, and multiple ... Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer... experience to advocate for, and improve, the customer experience , using KPIs to make data-driven… more
- Amazon (Bellevue, WA)
- …world's most customer -centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for ... improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests...We are looking for a highly skilled and motivated Sr . Manager, CX Strategy, Insight and Program to help… more
- Amazon (Sumner, WA)
- …on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr . Ops Engineer Deployment & Ramp, ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the...either a full program or a program region, the Sr . Ops Engineer sets standards and maintains quality… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Amazon Search. We are developing new ways we measure customer satisfaction with the quality of the...routine inspection and deep business understanding as the search customer experience is being transformed. These metrics… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Key job responsibilities We are looking for an experienced Sr . Applied Scientist to lead LLM based signals development...routine inspection and deep business understanding as the search customer experience is being transformed. Keeping a… more
- Amazon (Seattle, WA)
- …and ensuring that alternative sources of supply are available. The Social Responsibility ( SR ) and Human Rights program drives customer trust and business ... Description Amazon's mission is to be the most customer -centric company on Earth. To get there, we...and processes that we use in doing so. As Sr . Project Manager ( SR Ops NA/LATAM), you… more
- Amazon (Seattle, WA)
- …with the broader business to drive improvement, taking proactive measures to ensure the best customer experience . As an Sr . Customer Success Specialist, ... Customer Obsessed and passionate about improving the customer experience . In this role you will...drive process improvement projects to eliminate root cause defects. Sr . Customer Success Specialists resolve the most… more
- Amazon (Seattle, WA)
- …organization, and adept at synthesizing a variety of technologies and capabilities into high quality customer experiences A day in the life Amazon offers a full ... for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are...customer release while ensuring the highest level of quality for your deliverables, managing one of the worlds… more
- Amazon (Seattle, WA)
- …and generative AI (GenAI) to deliver a step change in Field productivity and customer experience . Key job responsibilities You will be responsible for diving ... (hardware, firmware, software) on time, to scope, with high quality . - Ability to regularly engage with senior...quality , along with risk and critical path management experience - Experience managing projects across cross… more
- The ODP Corporation (Seattle, WA)
- …the store. The Sr . Assistant Store Manager will help lead a customer -centric environment, engage with the local community, all while fostering a positive culture ... Manager also assists with store operations, cash handling, and resolving associate and customer concerns. The ideal Sr . Assistant Store Manager should be… more
- Amazon (Seattle, WA)
- …for Sr . Technical Program Managers who are passionate about customer 's end-to-end shopping journey, leading large and complex multi-team projects through the ... and organizations - Establish metrics and indicators for business success and high quality technical deliveries - Communicate regularly with senior management on… more
- Amazon (Bellevue, WA)
- Description Are you passionate about AI and Customer Experience , and looking for an exciting challenge, while focusing on unique customer experiences? The ... large organization, GTM, and executives * Manage prioritization and trade-offs among customer experience , performance and operational support load * Proactively… more
- Bristol Myers Squibb (Bothell, WA)
- …levels and geographies. + Commitment and passion for achieving desired outcomes such as customer satisfaction (ie, value, quality , speed and so on). + Be ... **Job Description** : We are seeking a highly skilled Sr . Engineer to join our Application Support Team. The...who will meet their performance targets by providing high quality technical support to our site users. The Lead… more
- Amazon (Seattle, WA)
- …as profiling and debugging and understanding of system performance and scalability - Experience in building speech recognition , machine translation and ... our other owned and operated sites, on other high quality sites across the web, and on millions of...systems (eg, commercial speech products or government speech projects) - Experience with large scale… more
- Amazon (Seattle, WA)
- …fast, dive deep, and get things done? Are you passionate about improving customer experience ? We are seeking a Sr . Product Manager to join the Voice of ... Customer (VOC) team within Worldwide Customer Service (CS) organization. We are a cross-functional product,...- 3+ years of end to end product delivery experience - Experience in influencing senior… more