- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst ...resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...or other IT related field. + Minimum of three ( 3 ) years of experience in application / infrastructure design,… more
- Oracle (Boston, MA)
- …Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion ... **Job Description** As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added… more
- Oracle (Boston, MA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Eversource Energy (Westwood, MA)
- …\(e\.g\., H\-1B, OPT, STEM OPT, CPT, TN, J\-1, O\-1, etc\.\)\. The IT Technical Associate Analyst is responsible for the implementation of technology solutions ... troubleshoot system issues, ensuring minimal disruption to services\. - Support disaster recovery planning and execution\. ** Technical … more
- Oracle (Boston, MA)
- …and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A ... Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3 .0 GPA OR (for Applications) proven professional/ technical… more
- Oracle (Boston, MA)
- …escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary ... **Responsibilities** As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A… more
- Hilton (Boston, MA)
- …Hilton's sales, revenue management, call center, and analytics functions\! As a Senior GRO Support Analyst _,_ you will bring your leadership and technical ... take ownership of:** + Queue Productivity - The Sr\. Analyst team monitors common questions and themes to operate...operations, the travel industry, revenue management systems, or a technical support capacity\. + Experience in Excel… more
- Baylor Scott & White Health (Boston, MA)
- …Governance Analyst provides data analytics, data management, data architecture support and alignment. This role is responsible for designing, implementing, and ... **JOB SUMMARY** The Sr. Data Governance Analyst plays a key role in advancing BSWH...leverages advanced analytical tools to uncover meaningful insights that support strategic initiatives and performance improvements. Partnering with stakeholders… more
- Oracle (Boston, MA)
- …**Responsibilities** As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A ... 5 years Goldengate experience required. 10 years experience in technical support . 10 years DBA experience. 10...opinion 2. Short term disability and long term disability 3 . Life insurance and AD&D 4. Supplemental life insurance… more
- Oracle (Boston, MA)
- …by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model Owning and ... **Responsibilities** QUALIFICATIONS: Bachelor's degree in Computer Science, Engineering or related technical field 8+ years of proven professional and technical … more
- State of Massachusetts (Chelsea, MA)
- …positive community outcomes. *About the Role:* EOTSS is seeking to hire a *Service Desk Analyst * to join the End User Support Team. The Service Desk Analyst ... supported end users and IT partners who are seeking technical assistance within the End User Support ... is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development.... + Experience with Dynamics CRM a plus + Technical Skills + 3 + years of SQL ... Implement and support medium-to-large scale projects while working directly with technical and functional business teams. + Log, manage, and resolve D365 … more
- State of Massachusetts (Chelsea, MA)
- …Knowledge, Skills, and Abilities:_* * Three ( 3 ) years of experience in technical support or electronic data processing in a large IT enterprise environment ... Analyst *will be responsible for providing Tier 2 support to EOTSS and 48 supported agencies by authorizing...provided, including remote control access * Escalate to Tier 3 support when applicable * Provide knowledge-based… more
- State of Massachusetts (Boston, MA)
- …Status: Exempt Bargaining unit: APA GENERAL STATEMENT OF DUTIES: The Endpoint Management Analyst provides advanced technical support and systems engineering ... collaborating with cross-functional teams on strategic initiatives. * Provide advanced technical support and end-user assistance for endpoints, devices, and… more
- Forrester (Cambridge, MA)
- …alongside other key analysts; 2) bringing the right mix of both strategic and technical experiences; and 3 ) fostering a culture of collaboration across our ... **About This Role:** Forrester Research is seeking a Principal Analyst to be a critical member of the research...to generate parts or entire applications using AI agents; 3 ) AI-enhanced software development governance and risk management; 4)… more
- Tufts Medicine (Boston, MA)
- …Science Institute (CTSI) is seeking a highly motivated Software Product Development Analyst III to support clinical and translational research by extracting, ... medical device or clinical research data in a data analyst capacity. 3 . Proficiency with SQL for...with end users to understand requirements and design solutions 3 . Evaluates options and develop technical design.… more
- Beth Israel Lahey Health (Charlestown, MA)
- …variety of systems. 6. Advanced technical computer skills as required for technical support specific to functional areas and related systems. 7. Knowledge of ... taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all Beth… more
- Oracle (Boston, MA)
- **Job Description** **Description:** Cloud Customer Success Analyst - Casinos Location: Las Vegas, NV (Hybrid Role) Travel: Up to 25% No visa sponsorship is ... available for this position. Join Our Team as a Cloud Customer Success Analyst for our Casino Clients! Are you ready to make a significant impact in the exciting… more
- Performance Food Group (Braintree, MA)
- **135046BR** **Job Title:** Billing Analyst **Location:** GRNR Massachusetts (2396) **Job Description:** **We Deliver the Goods:** + Competitive pay and benefits, ... Off, and much more + Growth opportunities performing essential work to support America's food distribution system + Safe and inclusive working environment, including… more
- Oracle (Boston, MA)
- …driving our customers' engagement, satisfaction, and long-term success. As an Insights Analyst , you will analyze customer behaviors and business trends, define and ... recommendations to Customer Success leadership and other stakeholders to support data-driven decision-making. + Partner with cross-functional teams, including… more