- State of Massachusetts (Chelsea, MA)
- … and foster positive community outcomes. *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join the End User Support Team. The ... Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners who are seeking technical assistance within the… more
- CAI (Boston, MA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and… more
- BXP (Boston, MA)
- …analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow ... and/or self-manage projects. + Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- Robert Half Technology (Attleboro, MA)
- Description We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract ... for Microsoft Windows systems, including troubleshooting and resolving issues. * Manage service desk tickets efficiently, ensuring timely resolution of technical… more
- Robert Half Technology (Westborough, MA)
- Description We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting ... and software. * Knowledge of Microsoft Windows environments. * Experience handling service desk tickets and escalating issues when necessary. Technology Doesn't… more
- Pearson (Boston, MA)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual ... to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... backgrounds, nationalities, and roles. **Job Description:** Official Title: Endpoint Management Analyst Weekly hours: 37.5 hours Salary range: $73,000 to $77,000… more
- Federal Home Loan Bank of Boston (Boston, MA)
- Treasury Analyst Location Boston Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=FHLBBOSTON&cws=38&rid=451) The Federal Home Loan Bank ... benefits, and a work-life balance. Position Summary The Treasury Analyst (TA) will be primarily responsible for the tasks...may also be asked to assist the Member Funding Desk with member inquiries and booking advance transactions. The… more
- CVS Health (Woonsocket, RI)
- …it all with heart, each and every day. **Position Summary** The Senior Analyst role requires a combination of operational, critical thinking and problem solving, ... customer experience and contribute to the success of the organization. As a Sr. Analyst for Store Operations, you will be responsible for managing day to day… more
- Veterans Affairs, Veterans Health Administration (Boston, MA)
- Summary The Program Analyst serves in the Research and Development Service Line in the VA Boston Healthcare System, Boston, Massachusetts. The position performs ... as well as serving as the Contracting Officer Representative for the Service Line with overall responsibility/supervision associated with all phases of the… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application ... Develop and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards, workflows,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on… more
- Evolent (Boston, MA)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- Citizens (Westwood, MA)
- Description The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures ... + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform...written). + Ability to manage competing priorities while meeting Service Level Agreements (SLAs). + Ability to manage workload… more
- Public Consulting Group (Boston, MA)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- BHI Energy (Weymouth, MA)
- …BHI Energy BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical ... on multiple end markets, united by our level of service and quality, our unique partnership approach to our...a great work culture! As a Compensation and Benefits Analyst you must have will have a strong eagerness… more