- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance ... minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides...+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of… more
- State of Michigan (Lansing, MI)
- …of the Business Relationship Manager and State Administrative Manager, the Business Analyst / Quality Assurance Manager is responsible for managing day-to-day ... functions and activities in the Business Analyst and Quality Assurance testing...management , and facilitating conversations with DTMB, MDOS, and vendor personnel related to the status of ongoing projects… more
- Intermountain Health (Lansing, MI)
- …Oversee the lifecycle of digital products, including identifying use cases, and conducting testing/ quality assurance . + Work with the engineering manager to plan ... **Job Description:** As an Analyst Manager in the Digital Caregiver space at...coaching and mentoring, employee recognition and training, and performance management . + Manage customer, stakeholder, and vendor … more