- Argonne National Laboratory (Lemont, IL)
- The IT Service Desk Manager is a technical lead role reporting to the CELS IT Director. This position is responsible for supervising and mentoring a ... Tier 1 and Tier 2 support professionals in the IT Service Desk , which serves... manager will lead efforts to mature the Service Desk 's operations, applying ITIL frameworks to… more
- Sunrise Transportation (Downers Grove, IL)
- …role, preferably within the transportation or service industry. + Experience with IT help desk support or familiarity with basic IT troubleshooting. ... billing duties, the Billing Specialist will assist with help desk support and IT -related projects. This hybrid...connectivity, and system errors. + Log, track, and escalate IT support tickets to IT manager… more
- ALDI (Aurora, IL)
- …more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the ... IT Supervisor, you will report directly to the IT Support Manager . In this role, you...communicates them to the appropriate group. * Ensures that service level agreements are being met. * Attends scheduled… more
- H&R Block (Joliet, IL)
- …of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the ... Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more