- General Dynamics Information Technology (Washington, DC)
- …Bachelor of Arts/Bachelor of Science + Required Experience : 10+ years of prior Service Desk experience with a minimum of 4+ years' experience ... Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful… more
- TekSynap (Silver Spring, MD)
- …or ability to obtain) **PREFERRED QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI Support Center Manager ... systems to ensure accurate and up-to-date resources for the service desk team. Customer Experience ...**Overview** We are seeking a highly motivated and experienced Service Desk Manager to join… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Manager is responsible...Experience + Two or more years of related Service Desk technical and managerial experience… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 35468 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- Marriott (Washington, DC)
- …PROFILE** **Education and Experience ** * High school diploma or GED; 2 years experience in the guest services, front desk , or related professional area. OR * ... Front Office in the absence of the Front Office or Assistant Front Office Manager . **Ensuring Exceptional Customer Service ** * Provides services that are above… more
- TekSynap (Washington, DC)
- …management experience . + Certifications such as ITIL, Certified Incident Manager (CIM), or other relevant certifications are highly preferred. + **Incident ... technicians in effective incident resolution practices. **Preferred Qualifications** : + Experience with Help Desk tools and platforms, including ticketing… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager , IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... expert level analysis and technical support group on the Service Desk . This role will work with...progress. + Knowledge of Microsoft Defender for Cloud. + Experience with AI-powered customer service platforms (eg,… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system. ... relates to this job opportunity. Experience refers to paid and unpaid experience , including volunteer work done through National Service programs (eg, Peace… more
- TekSynap (Fort Belvoir, VA)
- …(PMP) certification or equivalent experience preferred **Overview** We are seeking a Service Desk Manager to provide technical support for our customer ... capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-...+ Minimum Top-Secret Clearance + CompTIA Security+ certification + Experience with Office 365 and Microsoft products + Bachelor… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... + Manage the ongoing daily operations of the help desk ensuring 24/7 coverage + Experience leading...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction + Experience … more
- System One (Washington, DC)
- If interested reach out directly to ###@altaits.com or call/text ### Position Title: Service Desk Manager Public Trust Job Overview: Currently hiring for a ... Service Desk Manager . This position...Service Desk Manager . This position will be located...software. Job Qualifications Bachelor's with 12+ years (or commensurate experience ) Job Required Skills and Experience +… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation...Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to… more
- Arena Technical Resources, LLC (Washington, DC)
- …are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day operations of ... college degree preferred; equivalent experience will be considered. - Experience supervising a service desk in a law firm or other professional services… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher...+, Security+, and ITIL v3 certifications are a plus. Experience + Two or more years of related … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/ service - desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_… more
- Guidehouse (Silver Hill, MD)
- …+ experience of Supervisory role + 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with ... will be responsible for monitoring and responding to incidents, escalations, and customer service request. + The position will assist in coordination of all customer… more
- NuAxis Innovations (Washington, DC)
- **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position.... Service Request (SR), Problem Management (PM), and Service Level (SL) modules. ** Experience :** At least… more
- Marriott (Annapolis Junction, MD)
- …**Education and Experience ** * High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. ... and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk , housekeeping, or related… more
- William C Brown Inc (Bowie, MD)
- …experience supporting IT Service Desk environment. + Demonstrable customer Service Desk experience . + Knowledge of HP Server Automation, Site ... Service Desk Agent (Third Shift) EOE...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- ERP International (Washington, DC)
- … and/or Technical Lead **Required Experience :** + 5 plus years of Tier 1 Service Desk Management Experience in an automated setting; use of ServiceNow ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...a variety of factors, including but not limited to, experience , qualifications, skill level, and location. The final salary… more