- NuAxis Innovations (Washington, DC)
- …(2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, installing, troubleshooting, and ... groups to come up with strategic solutions to recurring problems This IT Operations support role requires a service -oriented mentality, a high sense of ownership… more
- AeroVironment (Arlington, VA)
- …criteria used in obtaining results; challenges are sometimes?unique. + Provide customer service and inter-departmental support + Analyze email and communicate ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- Tyto Athene (Reston, VA)
- …searching for a **Systems Analyst ** to serve as a resource on the Customer Service Desk Team for remote support services for all customer regional ... locations. The Service Desk Team provides a mixture of Tier 1.5 and...Science or IT related field or equivalent. + Industry support center or help desk experience. +… more
- Cognizant (Washington, DC)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... + Clearance:TS/SCI w/ Poly + Excellent interpersonal and customer service skills to provide effective and courteous support...with JIRA ticketing process and reporting capabilities or similar service desk software What we'd like you… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical… more
- Robert Half Technology (Reston, VA)
- Description We are looking for a skilled and customer-focused Help Desk Analyst I to join our team in Reston, Virginia. In this role, you will provide essential ... the appropriate team for resolution. * Deliver exceptional customer service by effectively communicating solutions and updates to end...software maintenance practices. * Prior experience in a help desk or IT support role is preferred.… more
- KeenLogic (Washington, DC)
- Tier I Help Desk Agent KeenLogic is seeking to hire a...Senate Office building access + 3+ years of IT support experience + Strong customer service skills ... Tier I Help Desk Agent supporting the United States Senate on a...the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity… more
- KeenLogic (Washington, DC)
- …Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier II Help Desk Agents provide advanced technical support for issues escalated from ... Tier II Help Desk Agent KeenLogic is seeking to hire a...Senate Office building access + 6+ years of IT support experience + Strong customer service skills… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a...Senate Office building access + 8+ years of IT support experience + Strong customer service skills ... Tier III Help Desk Agent supporting the United States Senate on a...the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity… more
- Pearson (Washington, DC)
- …the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a...support and training. All members of the School Support Help Desk Team help facilitate the… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment ... Support Analyst to work in support of a federal help desk operations...+ Exceptional customer service skills with the ability to multitask + Excellent… more
- Clark Construction Group, LLC (Mclean, VA)
- …+ 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding of enterprise ... We are looking for a responsive, customer-focused Application Support Analyst to serve as the...Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The **Tier 2/3** **Mission IT** ** Support Analyst ** will resolve mission-impacting IT incidents and ... issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD...**Overview** We are seeking a **Tier 2/3 Mission IT Support Analyst ** to support the… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …threats and vulnerabilities in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our ... client. The role will help define the current state of IT services and support ongoing continual service improvement. Key focus areas for this role involve… more
- Pearson (Washington, DC)
- …of software, hardware, printer, and broadband network issues. **Family Technical Support Analyst Responsibilities** **:** + Troubleshoot and resolve software, ... utilizing Connections Learning products and services. **Position Summary** **:** Family Technical Support will work remotely as part of our contact center primarily… more
- Evolent (Washington, DC)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support ** is a highly motivated...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- KeenLogic (Washington, DC)
- …Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. The QA Analyst ensures service quality, process compliance, and continual improvement ... QA Analyst (Mid) KeenLogic is seeking to hire a...actions through resolution + Collaborates with operations leadership to support continuous service improvement initiatives + Assists… more
