- TriTech Enterprise Systems, Inc. (Rockville, MD)
- …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Ubuntu, Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from next generation sequencers, liquid… more
- GovCIO (Hanover, MD)
- **Overview** We are currently hiring for a Journeyman Tier II Application Service Desk to support a Network Operations Center for the National Background ... Secret Required Skills and Experience + 6 years exp with System Administration or Service Desk + Cloud services experience (preferably AWS) + 8570 certification… more
- General Dynamics Information Technology (Bethesda, MD)
- …Incident Management,SLA Management **Experience:** 5 + years of related experience **Job Description:** ** TIER II HELP DESK MANAGER** Seize your opportunity ... to make a personal impact as a Tier II Help Desk Manager...problems, recommend solutions, and to identify areas where help desk service can be improved. + Ensure… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or higher as required + Analyzes customer needs to determine functional… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- General Dynamics Information Technology (Fort Meade, MD)
- …for deployment of new services. + Maintains system documentation. + Provides desk side support to users and evaluates vendor products. + Makes recommendations ... + Must meet DoD 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access. + Applicable industry certifications for Microsoft or Linux… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)....and verbal communication skills along with a strong customer service focus and ability to work well as part… more
- CACI International (Arlington, VA)
- … Manager to join our service desk team. The Service Desk Manager will be responsible for Tier 1 services across 20+ systems and applications ensuring ... Service Desk Manager Job Category: Information...coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier II /III. + Joins troubleshooting bridge calls… more
- General Dynamics Information Technology (Arlington, VA)
- …are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... a IT Operations Specialist to provide timely and professional Tier II support to users. To be...IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to… more
- BAE Systems (Annapolis Junction, MD)
- **Job Description** **Linux System Administrator I/ II (Desktop)** Roles & Responsibilities: Tier I/ II professionals in this category support foundational ... security policies. + Utilize LDAP for more advanced directory service operations. + Engage actively with network team, storage...Years of Experience: + 1-5 years experience in help desk , account management and desktop system administration or a… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** CompTIA Security + certified (DoD 8570 IAT Level II ) - CompTIA **Experience:** 3 + years of related experience **US Citizenship Required:** Yes… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | ACAS** **Who is Epsilon:** Epsilon is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Enterprise Security Systems (ESS)** **Who is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more