- Amazon (Seattle, WA)
- …and recommend new approaches, policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- Qualtrics (Seattle, WA)
- …impactful customer experience programs. As a key member of the Customer Experience ( CX ) Professional Services team, this position contributes to the ... organizations that are both mature and immature in the customer experience space and will be able...Customer Relationship:** Build and maintain strong relationships with senior customer stakeholders, acting as their advisor.… more
- Amazon (Seattle, WA)
- …through use cases like predictive quality and maintenance analytics. AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to help us ... needs and collaborate with the cross-functional team to build a cohesive experience for operational and IT end users in manufacturing organizations. The intended… more
- Amazon (Seattle, WA)
- … experience , and develop the expansion planning needs for the CS Customer Experience ( CX ) program team and operations network supporting Amazon's ... drive programs end-to-end including business goals, technical solutions, to improve customer experience * Communicate clear and concise expectations and… more
- University of Washington (Seattle, WA)
- …with the UW community to enable innovation, learning, discovery, and service. The UW-IT Customer Experience ( CX ) division leads efforts on customer ... all customer interactions with UW-IT consistently produce positive outcomes. Customer experience encompasses more than customer service, representing… more
- Bristol Myers Squibb (Seattle, WA)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by...care resources. Other perks like tuition reimbursement and a recognition program. **\#LinkedIn Remote** If you come across a… more
- Amazon (Seattle, WA)
- …limitations and opportunities for a proposed feature. This will impact a product's customer experience ( CX ), feature usability, success metrics, engineering ... Description We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure Product Management team to partner with customers… more
- Amazon (Seattle, WA)
- …oral and written communication skills, and adept at preparing documentation for senior executives. Experience managing customer facing technical products ... for millions of customers across the world? Consumables Shopping Experience (CSE) Polaris team is responsible for CX...usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner… more
- Amazon (Seattle, WA)
- …Studio seeks a talented, motivated Senior UX Program manager to lead our customer experience ( CX ) quality assurance program. This role is critical in ... services meet the highest standards of quality and user experience before reaching our customers. As Senior ...responsibilities - Manage and optimize daily operations of the customer experience review process. - Coordinate and… more
- Amazon (Seattle, WA)
- …one of the top reason that customers buy and love these devices. You will be the Senior PM-T owning the Core experiences on Echo Show and Fire TV. You will own the ... field. You are a human-focused inventor, diving deep into customer behaviors through data and anecdotes in order to...implement the vision and roadmap for how customers will experience their family's personal photos on their Echo Show… more
- Amazon (Seattle, WA)
- Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including ... you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high… more
- Amazon (Seattle, WA)
- …their offerings compare with other options available to sellers for fulfilling and providing customer service (eg, benchmarking CX for CSBA compared to Amazon CS ... meets or exceeds Amazon's high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of...7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree -… more
- Amazon (Seattle, WA)
- …and implement a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves defining the scope, ... Sr . Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams...insights, and develop strategies to enable stakeholder team address CX pain points and improve customer experiences.… more
- Amazon (Seattle, WA)
- …org teams and it's many global partners. Key job responsibilities * Defining a CX vision for the shopping experience in partnership with your design team, ... If you have a passion for reinventing the shopping experience and you enjoy the thrill of experimentation, optimization,...is a unique product opportunity to develop a new customer -centric roadmap. Today, most product roles at Amazon are… more
- Amazon (Seattle, WA)
- …- Experience in physical retail, preferably grocery Preferred Qualifications - Experience in influencing senior leadership through data driven insights - ... Amazon Fresh In-Store Product team is looking for a Sr Product Manager for Merchandising. This role will own...Experience working across functional teams and senior stakeholders Amazon is committed to a diverse and… more
- Amazon (Seattle, WA)
- …Owners build better brands that customers absolutely love while ensuring the best possible customer experience within the Amazon Store? Do you have the ability ... well-written, data driven business strategy, and lead review with senior leadership -Launch and optimize brand CX ...or other analytical tools for conducting data analysis - Experience with customer segmentation, profiling, and targeting… more
- Amazon (Seattle, WA)
- …the lifecycle of complex cross-functional initiatives that have significant impact on the customer experience , supporting a team of builders that anchor on ... and maintain new user experiences and technology initiatives that improve the shopping experience . Key job responsibilities As the Sr . Technical Program Manager… more
- Amazon (Seattle, WA)
- …in a fast paced environment and deliver designs that elevate the customer experience . Key job responsibilities - Own the CX from beginning to end and ... We are looking for someone passionate about delivering the best possible customer experience for our products. You'll work closely with a cross-functional group… more
- Amazon (Seattle, WA)
- …own the marketing strategy for our new strategic brands to improve brand CX and increase customer engagement through onsite and offsite channels. ... using any of SQL or other analytical tools for conducting data analysis - Experience with customer segmentation, profiling, and targeting Amazon is committed to… more
- Amazon (Seattle, WA)
- …org teams and it's many global partners Key job responsibilities * Defining a CX vision for the shopping experience in partnership with your design team, ... is a unique product opportunity to develop a new customer -centric roadmap. We are building a new Product team... experience - Well developed analytical skills and experience setting up CX experiments and analyzing… more