- Amazon (Seattle, WA)
- …it with powerful software, and tying it all together to the cloud. As the Quality ( Customer Experience ) Program Manager, you will be responsible for ... program strategy, end-to-end delivery, and communicate results to senior leadership - Work collaboratively with vendor and internal...- 5+ years of program or project management in Quality and Customer Experience . -… more
- Amazon (Seattle, WA)
- …Stores and Customer Service (CS) Operations teams in order to deliver a high- quality customer experience within a rapidly expanding geography. The role ... Description This Senior Manager, Program Management, US Customer Experience will be the leader of...and CS Operations teams in order to deliver a high- quality customer experience within a… more
- Amazon (Seattle, WA)
- …responsibilities CUSTOMER FOCUS Evaluates products and services to continually drive quality of customer experience . Aggregates and escalates industry ... Scientific Supplies (BISS) team is looking for a self-driven Senior Vendor Management candidate that has a proven track...internal processes and programs to improve the supplier and customer experience . They will be able to… more
- Amazon (Seattle, WA)
- …with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience , Capacity Planning, and multiple ... Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer... experience to advocate for, and improve, the customer experience , using KPIs to make data-driven… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Amazon Search. We are developing new ways we measure customer satisfaction with the quality of the...routine inspection and deep business understanding as the search customer experience is being transformed. These metrics… more
- Amazon (Seattle, WA)
- …to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and ... Key job responsibilities We are looking for an experienced Sr . Applied Scientist to lead LLM based signals development...routine inspection and deep business understanding as the search customer experience is being transformed. Keeping a… more
- Amazon (Seattle, WA)
- …and ensuring that alternative sources of supply are available. The Social Responsibility ( SR ) and Human Rights program drives customer trust and business ... Description Amazon's mission is to be the most customer -centric company on Earth. To get there, we...and processes that we use in doing so. As Sr . Project Manager ( SR Ops NA/LATAM), you… more
- Amazon (Seattle, WA)
- …with the broader business to drive improvement, taking proactive measures to ensure the best customer experience . As an Sr . Customer Success Specialist, ... Customer Obsessed and passionate about improving the customer experience . In this role you will...drive process improvement projects to eliminate root cause defects. Sr . Customer Success Specialists resolve the most… more
- Amazon (Seattle, WA)
- …organization, and adept at synthesizing a variety of technologies and capabilities into high quality customer experiences A day in the life Amazon offers a full ... for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are...customer release while ensuring the highest level of quality for your deliverables, managing one of the worlds… more
- Amazon (Seattle, WA)
- …and generative AI (GenAI) to deliver a step change in Field productivity and customer experience . Key job responsibilities You will be responsible for diving ... (hardware, firmware, software) on time, to scope, with high quality . - Ability to regularly engage with senior...quality , along with risk and critical path management experience - Experience managing projects across cross… more
- The ODP Corporation (Seattle, WA)
- …the store. The Sr . Assistant Store Manager will help lead a customer -centric environment, engage with the local community, all while fostering a positive culture ... Manager also assists with store operations, cash handling, and resolving associate and customer concerns. The ideal Sr . Assistant Store Manager should be… more
- Amazon (Seattle, WA)
- …for Sr . Technical Program Managers who are passionate about customer 's end-to-end shopping journey, leading large and complex multi-team projects through the ... and organizations - Establish metrics and indicators for business success and high quality technical deliveries - Communicate regularly with senior management on… more
- Amazon (Seattle, WA)
- …as profiling and debugging and understanding of system performance and scalability - Experience in building speech recognition , machine translation and ... our other owned and operated sites, on other high quality sites across the web, and on millions of...systems (eg, commercial speech products or government speech projects) - Experience with large scale… more
- Amazon (Seattle, WA)
- …fast, dive deep, and get things done? Are you passionate about improving customer experience ? We are seeking a Sr . Product Manager to join the Voice of ... Customer (VOC) team within Worldwide Customer Service (CS) organization. We are a cross-functional product,...- 3+ years of end to end product delivery experience - Experience in influencing senior… more
- Amazon (Seattle, WA)
- …an understanding of engaging with science and engineering teams to deliver foundational technologies and customer experience at a high quality bar. A day in ... the future is still to be defined? The Alexa Customer Journeys team is looking for a Sr...personalized customer experiences. Ultimately, you own the customer experience , with customer satisfaction… more
- Amazon (Seattle, WA)
- …understanding of customer needs, behaviors, and potential issues within their experience 3. Create, track, and influence improvement within metrics for the ... Customer Support organization, including service levels, productivity, quality...strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally… more
- Amazon (Seattle, WA)
- …as well as define/revisit processes to gain efficiencies. A day in the life A Senior Technical Program Manager ( Sr . TPM) will partner with engineers, other TPMs, ... Description The Grocery Ads team is looking for a Sr . Technical Program Manager who will own the management...quality , along with risk and critical path management experience - Experience managing projects across cross… more
- Amazon (Seattle, WA)
- …our programs * Drive cross-functional strategic initiatives to continuously improve the customer experience * Work-cross functionally to identify and build best ... Solutions (OTS) Command Center team is seeking an experienced Sr . Technical Program Manager. In this role you will...ownership of one or more organizational goals. As a Senior Technical Program Manager, you are accountable for the… more
- Amazon (Seattle, WA)
- …- Experience building, executing and scaling cross-functional marketing programs - Experience communicating results to senior leadership - Experience ... customers across our owned and operated sites, on other high- quality sites across the web, and on millions of...Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including… more
- IQVIA (Seattle, WA)
- …School diploma required, associate degree or higher preferred. + Minimum of 2+ years' experience in customer service in a call center or health care environment ... AllCare Plus Pharmacy, an IQVIA company, is seeking a Sr Care Manager Responsibilities will vary by program and...experience in Patient Support Services (Hub) + Previous Customer Service experience in the healthcare field… more