- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- Kyndryl (New York, NY)
- …and lead the migration and modernization of on-premises contact center solutions to cloud-based platforms. + Collaborate with cross-functional teams to identify ... a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal...in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact… more
- Hilton (Trenton, NJ)
- … experience with an eye toward innovation, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\. **HOW ... the most impact + Collaborate with software engineering, experience design, contact center strategy, operations and analytics teams to lead product strategy… more
- Hilton (Trenton, NJ)
- …drive forward the Hilton customer support experience, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished\. ... **What your day\-to\-day will be like:** + Create and lead strategic roadmap for contact center tools...+ Strategy and implementation of self\-service, customer \(guest and agent \) use of the tools and automation through all… more
- Dow Jones (Princeton, NJ)
- …team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our ... customer interaction. The Customer Service Team Leader is responsible for helping to lead the team to ensure all customers receive superior service. The Customer… more
- Howmet Aerospace (Dover, NJ)
- …Life Insurance, Employee Assistance Program (EAP), Tuition Assistance Program; Free fitness center membership; Shift premium. JOB SUMMARY Under the direction of the ... in the department as well as schedule labor and participate/ lead continuous improvement project. They will also troubleshoot and...customer schedules are met + Acts as a change agent /leader for new initiatives in department + Assist with… more
- Federal Reserve Bank (New York, NY)
- … + And more (https://www.newyorkfed.org/careers/benefits\_health.html) **_This position requires access to confidential supervisory information (CSI) and/or Federal ... Reserve Bank of New York positions you at the center of the financial world with a unique perspective...and auctioning and issuing Treasury debt as the fiscal agent for the US Treasury. The Markets Group Program… more
- Howmet Aerospace (Dover, NJ)
- …Life Insurance, Employee Assistance Program (EAP), Tuition Assistance Program; Free fitness center membership; Shift premium. JOB SUMMARY Under the direction of the ... in the department as well as schedule labor and participate/ lead continuous improvement project. They will also troubleshoot and...customer schedules are met + Acts as a change agent /leader for new initiatives in department + Assist with… more
- PVH Corp. (Bridgewater, NJ)
- …is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and ... groups in the sector. **What You'll Do:** + **Platform Ownership & Strategy** + Lead the ServiceNow platform as a key enabler of global service delivery, ensuring it… more
- PVH Corp. (Bridgewater, NJ)
- …is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and ... with ITIL and industry best practices. + **Agile Product Management:** + Lead the development team in implementing ITSM solutions using agile methodologies. +… more