- Regions Bank (Kingwood, TX)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Molina Healthcare (Houston, TX)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more