- Verint Systems, Inc. (Boston, MA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Boston, MA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... diverse characteristics and experiences of every member of its workforce . We encourage an authentic workplace where colleagues show...Commonwealth. At this time the prime responsibility of the Contact Center is to be the first… more
- Customs and Border Protection (Boston, MA)
- …and providing evaluation of a variety of programs and policies related to workforce management NOTE: Your resume must explicitly indicate how you meet ... an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- Point32Health (Canton, MA)
- …workforce data and provides actionable insights. The individual leverages the Verint Workforce Management tool that is key to optimize resource allocation and ... needs to ensure alignment with service goals. + Manages the architecture of workforce management tools, including staff alignment, vacancy management , and… more
- State of Massachusetts (Boston, MA)
- …(these are a general summary and not all-inclusive):_* * Oversight, including the management , promotion, and expansion, of existing DDS workforce recruitment and ... The Department of Development Services (DDS) is seeking*a Workforce Development Program Manager*who will play a pivotal...and/or resetting your password, please call the Employee Service Center at ### for assistance. For questions regarding this… more
- Sedgwick (Boston, MA)
- …experience utilizing workforce optimization tools and processes. Experience within a contact center environment is preferred. Experience with workforce ... Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Workforce Planning Analyst **PRIMARY PURPOSE:** To provide workforce development… more
- Amazon (Boston, MA)
- …domain business development (BD) expertise in Organizational Change Acceleration ( management ) (OCA)/Culture/ Workforce Transformation, to enable customers to ... leader. The ideal candidate will be a hands-on Organizational Change Acceleration ( management )/Culture/ Workforce Transformation expert, who has worked with both… more
- Harvard University (Cambridge, MA)
- …MA - Cambridge Business Title:Customer Service Center RepresentativeSub-Unit:Transportation Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time ... keep current with policies and procedures of the services provided by the Campus Service Center . + Exceptional team player and ability to work with a wide variety of… more
- Bright Horizons (Lexington, MA)
- …person in an early education/preschool child care center to provide center supervision, curriculum delivery, business management , and customer and client ... make a lasting impact at Bright Horizons! Technology Children's Center at Lincoln Laboratories is located in Lexington, MA...with us_ . HAVING TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at ###@brighthorizons.com or ###. Bright Horizons is… more
- Pearson (Boston, MA)
- …Diploma or equivalent required + Must possess excellent customer service skills. + Call center experience is preferred + A very friendly and helpful attitude and the ... attentiveness, and a focus on resolving issues efficiently on the first contact **Organizational Relationships** Reports to and direction received from: + Scoring… more
- State of Massachusetts (Wrentham, MA)
- …for full-time and part-time positions on multiple shifts throughout*Wrentham Developmental Center of the Southeast Region of DDS*.* The Department of Developmental ... Worker I position are available in Wrentham, MA at the Wrentham Developmental Center . *_Duties and Responsibilities (these duties are a general summary and not all… more
- State of Massachusetts (Wrentham, MA)
- …posting for full-time positions on multiple shifts throughout the*Wrentham Developmental Center of the Southeastern Region of DDS*.* The Department of Developmental ... I POSITIONS AVAILABLE IN THE FOLLOWING Wrentham, MA at the Wrentham Developmental Center . */_Duties and Responsibilities (these duties are a general summary and not… more
- Fresenius Medical Center (Waltham, MA)
- …Act (SOX) within assigned function(s). + Serve as a key point of contact and liaison for cross-divisional teams and management . + Provide leadership, ... for financial planning and control, providing relevant fiscal information to management . The Manager, Business Analysis is responsible for selecting, developing, and… more
- The LEGO Group (Boston, MA)
- …lead efforts to define and implement a globally coherent labor strategy and workforce management solutions to enhance store operations and improve service. ... in defining and implementing a global labor strategy and workforce management solutions that enhance store operations,...shoppers and consumers, globally. LEGO Retail is at the center of the future growth strategy for the LEGO… more
- Olympus Corporation of the Americas (Westborough, MA)
- …it is likely not legitimate._ **Job Description** The Director of Product Management , Product Lead, is an experienced leader responsible for defining, designing, and ... culture of equality, diversity and inclusion embedded throughout the organization and workforce ." **Job Duties** + Cluster Vision, Strategy, and Execution: + Work… more
- BJs Wholesale Club (Marlborough, MA)
- …and execution for a diverse suite of applications, including Club Automation Systems, Workforce /Task Management , Point of Sale (POS) Systems, and Fuel Systems. ... supporting our members and communities in our Club Support Center , 235+ clubs and eight distribution centers. BJ's Wholesale...+ Project Ownership: Serve as the primary point of contact for project and program management from… more
- State of Massachusetts (Waltham, MA)
- …and business practices to fill an Assistant Business Manager / Business Management Specialist position located in Waltham, MA. *_JOB RESPONSIBILITIES_*: (The duties ... Region Business Manager. * Assist the Regional Business Manager in the management of all fiscal and administrative activities related to the planning, oversight,… more
- Huntington Ingalls Industries (Hanscom AFB, MA)
- … Management Specialist to support our work with the Air Force Life Cycle Management Center (AFLCMC) Cyber Division. This position can be located at either ... (DevSecOps) boundary systems within United States Air Force (USAF) Life Cycle Management Center (AFLCMC). Essential Job Responsibilities Plans and coordinates… more
- PSI Services (Boston, MA)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more