- Deloitte (Houston, TX)
- …Analyst Lead will provide full Product Support to users via email, phone, and chat , and will be responsible to maintain product SLAs via a ticketing system for ... to internal and external users via email, phone, and chat ; maintain SLAs using a ticketing system. + Analyze,...professionally with users and support teams, ensuring a positive customer support experience. + Train and mentor less experienced… more
- H&R Block (Houston, TX)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more