- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient ... the various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level individual, responsible for scheduling… more
- NTT America, Inc. (Mahwah, NJ)
- …an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Electrical Engineer - Data Center to join our team in ... Mahwah, New Jersey (US-NJ), United States (US). The Electrical lead will be responsible for the electrical operations at the data center including main… more
- OneMain Financial (New York, NY)
- …defining and executing the product roadmap for the organization's enterprise contact center platform. This role will drive the development and go-to-market strategy ... enables seamless omnichannel communication across all customer touchpoints, including contact center and branch interactions. The Director will work closely with… more
- Molina Healthcare (Yonkers, NY)
- …+ Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics, and ... that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers,… more
- Grant Thornton (New York, NY)
- …the business to improve speed, accuracy, and decision-making. + Lead growth initiatives across a multi-competency Advisory portfolio-including strategy, ... oversee Advisory's delivery mix model, integrating firm talent, offshore center capabilities, automation platforms, and independent contractor ecosystems to create… more
- Guardian Life (New York, NY)
- As the Head of AI Engineering Group Business, you will lead the development and implementation of our enterprise initiatives which include voice based digital ... objectives and emerging technology trends in automation. + Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on… more
- Colgate-Palmolive (New York, NY)
- …their assigned region. This includes managing system tables, system maintenance, user access , API integrations and data for our Emplifi tools. This role requires ... closely with the Global Consumer Affairs Technology team, our outsourced contact center and our GIT teams. **The Primary Responsibilities Include:** **Change Request… more
- BlackRock (New York, NY)
- …other pooled investment vehicles. **Position Overview** The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and ... to ensure a follow-the‑sun coverage model. **Key Responsibilities** + ** Lead day‑to-day Service Desk operations** ; ensure consistent procedures, playbooks,… more
- MTA (New York, NY)
- …process capabilities, capacity, workflow, and internal logistics. The successful candidate will lead and facilitate kaizen teams and processes. They will design and ... projects from a strategic and tactical level. This department also serves as a center of excellence in business analysis and process improvement for the MTA. It will… more
- Anywhere Real Estate (New York, NY)
- …team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the ... CO, UT, WA, or OR. **Responsibilities** : Team Supervision: Lead a team of Regional Support Leads to drive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more
- Mount Sinai Health System (New York, NY)
- …post-pandemic policy changes in postpartum Medicaid coverage policy therein as well as the Center for Child Health Services Research Team on a range of NIH funded ... to increase their methodological knowledge in causal inference, longitudinal modeling, agent -based modeling, and mixed methods. Additionally, the fellow will build… more
- Amazon (New York, NY)
- …personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent ... goals for the AWS business. Key job responsibilities * Lead a Customer Obsessed Connect business. * Lead...Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an… more
- H&R Block (Wayne, NJ)
- …growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...returns + Experience working in a fast-paced environment + Access to high speed, reliable internet + Experience and… more
- Guardian Life (New York, NY)
- …through targeted coaching plans and initiatives. **You Are: ** A change agent and facilitator, driving organizational focus on value delivery, flow and business ... the organization. **You Will:** **Facilitate Value Stream Events:** + Lead and facilitate key value stream events such as...value streams to reduce delivery risks. **Contribute to the Center of Excellence:** + Contribute to Communities of Practice… more
- Anywhere Real Estate (New York, NY)
- …and written communication skills. + A "people-first" approach with the ability to keep the agent and consumer at the center of the transaction. + Ability to ... develop and engage the Escrow Support Specialists. **Responsibilities:** **Team Supervision:** Lead a team of Escrow Support Specialists to drive team success.… more
- Guardian Life (New York, NY)
- …aligning with product vision and customer objectives. **You Are** **:** A change agent and facilitator, driving team focus on product delivery and business outcomes. ... maturity. + Act as an active member of the Center of Excellence, contributing to standards, best practices and...with experience in Agile project management practicesand ability to lead and reinforce strong team habits + Ability to… more