- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering ... and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .… more
- Canon USA & Affiliates (Springfield, IL)
- …relationships. + 3 years General office experience. + 2 years telephone customer service help desk experience. + **Pay Information: Min $44,300 to Max $71,300** ... procedures must be referred to Sr. Customer Service Representative, Installed Base Specialist , Team Lead or ASSIST Manager. + Perform special projects and other… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Configure, monitor, and… more