- Travelers Insurance Company (Hartford, CT)
- …**What Is the Opportunity?** We are seeking an ITSM Process Practitioner with experience in Data Analytics, Incident , Problem, and Change Management. The ... Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process . Controls planning and execution of the process … more
- Travelers Insurance Company (Hartford, CT)
- …1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident , Problem, and Change Management, emphasizing data ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you...Candidate Have?** + Three years of experience as an ITSM Practitioner preferred. + Specific knowledge of… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …develop lessons learned documentation + Provide recommendations for ITSM system and process enhancements + Mentor incident response team members and develop ... operations and minimize business impact. This role oversees the incident management process , ensures alignment with CASTLE-NET... incident management best practices + Proficiency with incident management tools and ITSM platforms +… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …return to normal operations and minimize business impact. This role oversees the incident management process , ensures alignment with CASTLE-NET IT and Task Order ... resolution of IT incidents and service requests + Oversee incident escalation process and SLA compliance +...of ITIL principles and best practices + Proficiency with incident management tools and ITSM platforms +… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This role leads the analysis, planning, and implementation of ... ITSM initiatives, identifies IT operational requirements, provides day-to-day leadership...and KPIs against established targets + Identify opportunities for process optimization, cost reduction, and schedule improvements + Coordinate… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and ... of ITIL principles and processes + Proficiency with service desk and ITSM platforms + Excellent problem-solving and technical troubleshooting skills + Strong… more