- Transdev (New Carrollton, MD)
- …* Bachelor's Degree preferred * 5+ years of managerial experience * Customer service and Call center experience preferred * Motivated self-starter * ... Center Operations Manager, you will directly oversee call center personnel to ensure positive morale...and overall team effectiveness with upper management. * Helps call agents with challenging customer service… more
- Acclaim Technical Services (Chantilly, VA)
- …all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, ... among DC area firms and continues to grow. We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Divison working in… more
- Highmark Health (Washington, DC)
- …**Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center , answering customer … more
- Leidos (Camp Springs, MD)
- …cool when the phone call volume surges + Experience working in a customer service or call center environment + If not possessed already, work to gain ... The Leidos Digital Modernization Sector currently has openings for Service Desk Interns to work in support of the...for being the first contact for each of our customer calls. This individual will help ascertain the nature… more
- AECOM (Fairfax, VA)
- …schedule associated with the needs of the operations. + Previous experience working in a call center , customer service , 911 Operator or dispatching ... + Perform communication tasks consistent with the program's high level of customer service expectations and training. + Dispatch and communicate with… more
- Banfield Pet Hospital (Manassas, VA)
- …School diploma/GED is required. * Minimum of one year of relevant customer service and/or call center experience is required. * Excellent communication ... skills. * Ability to multi-task, prioritize, and manage time effectively * Strong client contact handling skills and active listening. Banfield Pet Hospital(R) is committed to a diverse work environment in which all individuals are treated with respect and… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …High school diploma/equivalent and 1-year general work experience in a call center or customer service -based environment. Knowledge of consumer lending, ... and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member… more
- Mathematica (Washington, DC)
- …with other survey-related tasks as required Position Requirements: * 1-3 years of prior customer service , call center , research, or interviewing ... Research Interviewers to work remotely for our Survey Operations Center in support of important national research projects. Job...onsite in Princeton, NJ. This position is categorized as on- call , and as such, the hours may at times… more
- ISC2 (Alexandria, VA)
- …* High School diploma or GED required * Minimum 3 years of customer service experience in a call center environment preferred **Physical and Mental ... services. This is not a conventional call center role with the focus on customer ...this in mind, the CEA must be passionate about customer experience and providing world-class service to… more
- IntelliDyne (Falls Church, VA)
- …of previous Help Desk experience. + At least 1+ years of previous Customer Service experience or Call Center environment. + 1+ years of experience in ... Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking...or higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire… more
- Sharecare, Inc. (Washington, DC)
- …coursework, preferred + At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years ... You need to love interacting with people and be committed to providing stellar customer service and empathetic guidance for members during their in-home care… more
- CareFirst (Washington, DC)
- … customer service experience. **Preferred Qualifications:** + 3 years experience in a call center customer service role or experience with medical ... information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to… more
- ABM Industries (Washington, DC)
- …HS Diploma required, some college preferred. + . Minimum of 2+ years of call center or customer service experience. + . Exemplary customer service ... The Customer Service Specialist will provide exceptional service to customers by managing inquiries, resolving issues, and ensuring a positive customer … more
- Navy Federal Credit Union (Falls Church, VA)
- …verbal and written communication skills Desired Qualifications + Experience in member/ customer service preferably in a call center , retail banking or ... negotiable instruments are handled properly + Identify opportunities to cross service products and increase product penetration + Perform platform banking functions… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Bethesda, MD. The qualified candidate will perform QA tasks in call center environment to ensure our customer meets specific thresholds for acceptability for ... Region (NCR). Duties and Responsibilities + Will listen to call center agents' phone calls to determine...Word, Excel, PowerPoint, Outlook and Access. + Have superior customer service and organizational skills. + Have… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Bethesda, MD. The qualified candidate will perform QA tasks in call center environment to ensure our customer meets specific thresholds for acceptability for ... Region (NCR). Duties and Responsibilities + Will listen to call center agents' phone calls to determine...MICA report on SharePoint. + Data entry of the Customer Feedback Server. + Review database for mis-bookings. Review… more
- KSA Integration LLC (Stafford County, VA)
- …Manager to join our team. The ideal candidate will have a strong background in managing call centers and customer service centers, with a focus on ensuring ... Minimum of 12 years of progressive management experience with Call Centers and Customer Service ...Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the ... Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare… more
- Lincoln Financial Group (Washington, DC)
- …Role at a Glance** We are excited to bring on a **Supervisor** to join the Call Center supporting our Retirement Plan Services organization to work in a remote ... Details_ As a Supervisor within the Retirement Plan Services Call Center , you will manage an assigned...build relationships cross functionally that lead to providing excellent customer service , increasing revenue, and reducing risk.… more
- Westat (Rockville, MD)
- …complete a federal government background screening (eQIP). * Minimum 1-year customer service or Help Desk/ call center experience. * Bilingual applicants ... and skills:** * Associate's degree or higher in an IT-related or customer service field. * Entry level CompTIA A+ IT Certification. * Experience with… more