- Lumen (Washington, DC)
- …+ Provides incident response and triage for issues encountered on MSS platform + Responds to customer inquires, outage, repair and escalation support + Provides a ... 24x7x365 operational support globally + Establishes critical stakeholder relationships with key internal and customer groups + Builds a high performance team. Setting goals, holds reports accountable, develops direct reports to make decisions and take action… more