- General Dynamics Information Technology (Washington, DC)
- …tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support… more
- Chenega Corporation (Arlington, VA)
- …and reporting of all support requests. + Provide technical guidance and support to the Help Desk team , escalating complex issues as needed. + Proactively ... Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service ...long-term solutions. + Foster a customer-centric culture within the Help Desk team , emphasizing professionalism,… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- National Gallery of Art (Washington, DC)
- …partners. Leads Help Desk Operations: Oversees and manages the help desk team that supports Oracle Financials users, ensuring high-quality, ... Summary The Help Desk Manager is responsible for...of operations and maintenance (O&M) using the National Gallery's Service Now helpdesk ticketing system to ensure the timely… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of ... through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program… more
- CACI International (Forest Heights, MD)
- …Travel: Local * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our Team in National Harbor, MD. This position under general ... Tier 1 Help Desk Specialist Job Category: Information...Service Level Agreements (SLAs). Documents resolutions and updates self- help and staff knowledge bases. Works with management and… more
- General Dynamics Information Technology (Quantico, VA)
- …Level Must Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Operations, Help ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A career in enterprise… more
- Leidos (Stafford, VA)
- … desk providing quality and timely support to over 3000 end-users oOversee the help desk team in providing timely and effective support to users, ... Security Sector is looking for a Help Desk Manager to join our team in...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT hardware/software support… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team… more
- Leidos (Chantilly, VA)
- …performance metrics while supporting the team in exceeding expectations + Monitor help desk performance metrics, analyze trends in user support requests, and ... **Description** GxNext is looking for a Help Desk Manager that would be...service quality and user satisfaction + Experience defining team goals and leading staff to achieve desired results,… more
- TekSynap (Washington, DC)
- …Customer Relation Management (CRM) team , and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...sessions **Overview** We are seeking a Help Desk Manager to join our team ! TekSynap… more
- General Dynamics Information Technology (Arlington, VA)
- …Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service ,Phone ... turn into opportunity. And our work depends on a Service Desk Specialist joining our team...Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications**… more
- General Dynamics Information Technology (Chantilly, VA)
- …is no challenge we can't turn into opportunity. And our work depends on a ** Help Desk Technician** joining our team to support **our government client's** ... a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service...* Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career *… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team . If you are seeking a unique, ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...Analyst will thrive as an integral part of a team whose efforts support company objectives. This position may… more
- TekSynap (Chantilly, VA)
- …capabilities through an actionable service catalog and support for other IT service management functions. The Help Desk Support Techwill: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide...Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services… more
- NuAxis Innovations (Washington, DC)
- **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Requisition Type: Pipeline Join our dynamic ... Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal...of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak… more