- ITC Federal, Inc (Fairfax, VA)
- IT Service Desk Ticketing System Administrator - DHS Federal Law Enforcement Training Center (FLETC) Location US- ID 2025-1450 Remote No Overview JOB ... TITLE: IT Service Desk Ticketing System Administrator GOVERNMENT AGENCY : Department of Homeland Security (DHS), Federal Law Enforcement Training Center… more
- NuAxis Innovations (Falls Church, VA)
- …Install, configure, and maintain desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues as needed. . Participate ... **Help Desk Technician** Location **Falls Church, VA** \# of...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- ITC Federal, Inc (Fairfax, VA)
- … Service Desk Lead will oversee the day-to-day operations of the IT Service Desk , providing leadership, coordination, and technical guidance to ensure ... IT support operations. Responsibilities RESPONSIBILITIES: Lead and manage Service Desk operations to ensure prompt, professional,...ITIL-based service management methods and using recognized Service Desk ticketing systems (eg,… more
- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington, DC** \# of openings **1**...Active listening skills and effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service … more
- The Computer Merchant, LTD. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to...Department of Justice. The program provides a range of IT services, including help desk , deskside support,… more
- Price Modern (Washington, DC)
- …of networking concepts (TCP/IP, VLANs, DNS, DHCP, firewalls). Experience with help desk ticketing systems, remote support tools, and Office 365 administration. ... Apply Description We are seeking a versatile and highly motivated IT professional with a strong foundation in Windows system administration, networking, and end-user… more
- Planet Labs PBC (Arlington, VA)
- …as the primary liaison between Planet, the building manager, and all service vendors (eg, HVAC, plumbing, electrical). Manage and triage all facilities-related ... visitor management, and emergency preparedness. Infrastructure Support: Coordinate with the IT team on network troubleshooting, and ensure the seamless operation of… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …is currently taking 10+ weeks. Day to day tasks include: - Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams. - Follow up on outstanding ... with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk , and...- Experience using SNOW (ServiceNow), Remedy or a similar ticketing system - Strong analytical and follow through skills… more
- GovCIO (Washington, DC)
- …DNS, DHCP) sufficient to troubleshoot basic connectivity issues. + Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools. ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to...network connectivity issues. + Accurately document all incidents and service requests within the enterprise ticketing system… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...contract. The Help Desk Engineer will troubleshoot… more
- BAE Systems (Washington, DC)
- …field (or equivalent experience) + 8 years of experience in IT support, help desk , or service desk roles, with a focus on remote end-user assistance ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a...Desk (ESD) for a large government enterprise's internal IT infrastructure. You'll serve as the first point of… more
- Koniag Government Services (Washington, DC)
- …interactions + Efficiently document and manage all service requests using the Service Desk ticketing system + Deliver clear, effective communication to ... IT support role + Experience with help desk ticketing systems, preferably ServiceNow + Jira/Confluence...ServiceNow + Jira/Confluence knowledge a plus + Knowledge of IT service management best practices + Ability… more
- CACI International (Sterling, VA)
- …degree) + Experience with ServiceNow ticketing systems + Experience with JIRA Service Desk + Experience with Problem and Incident Management + Experience ... Service Desk Lead Job Category: Information...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...are not limited to:** + Providing answers to general IT -related questions. + Managing the customer's ticketing … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...a production environment. + Understanding of and experience applying ** IT Service Management (ITSM) best practices** ,… more
- General Dynamics Information Technology (Quantico, VA)
- …Family:** Technical Support Services **Skills:** IT End User Support, IT Help Desk , IT Service Desk **Certifications:** CompTIA Security+ CE | ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...Top Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk … more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ( IT ) Support,Problem Resolution **Experience:** 3 ... bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support...government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently… more
- CACI International (Forest Heights, MD)
- … **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you ... Service Desk Analyst Job Category: Information... Service Desk Analyst Job Category: Information Technology Time Type:...via multiple channels, including phone, web chat, email, and ticketing * Demonstrate sound customer service and… more
- ManpowerGroup (Washington, DC)
- Our client, a prominent organization in the non-profit sector, is seeking a Service Desk Technician to join their team. As a Service Desk Technician, you ... attitude, which will align successfully in the organization. **Job Title:** Service Desk Technician **Location:** Washington, District Of Columbia **Pay… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …and/or Okta for identity lifecycle and MFA . Experience using ServiceNow or alternative IT Service Management / Ticketing system Familiarity with Microsoft ... of Experience: 3 years of experience Education Requirements:Bachelor's degree in IT , Computer Science, or related discipline Program Description: The program… more
