- Koniag Government Services (Vienna, VA)
- …validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to ... support **Kadiak** and our government customer in Vienna, Virginia. 1st shift 6am -2:30pm We offer competitive compensation and...holidays, three weeks paid time off, and more. The service desk representative is responsible… more
- TekSynap (Silver Spring, MD)
- …Team Leadership & Development: + Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... delivery. + Proactively identify areas for improvement and drive initiatives to optimize service desk efficiency and effectiveness. + Oversee the development and… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of ... expectations. Directs and supervises staff which are responsible for first level technical support, documentation, tracking, escalation, and follows...+ 5 plus years in the IT Operational areas ( Service Desk , Operations, etc) + 3 plus… more
- CACI International (Forest Heights, MD)
- …Experience with Active Directory management and administration _Desired:_ + HDI Customer Service Representative Certification (HDI-CSR) + ITIL v3 Certification + ... of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users...The overall objective of the work is to perform first contact resolution of VIP Help Desk … more
- Sage Hospitality Group (North Bethesda, MD)
- …hotel information and guest concerns. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is ... of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. +...maintain a high level of customer satisfaction and quality service . + Completes established check-in procedures for arriving guests… more
- Sage Hospitality Group (Washington, DC)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and...tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an… more
- Travelers Insurance Company (Springfield, VA)
- …moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating ... your primary residence. **What Will You Do?** + Handles 1st party property claims of moderate severity and complexity...relevant facts to determine coverage, damages and liability of first -party property damage claims (including but not limited to… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. +… more
- TekSynap (Arlington, VA)
- …Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement ... and problems with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,… more
- Fresenius Medical Center (Washington, DC)
- …law **TRANSITIONAL CARE UNIT:** + Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care + ... physical demands and work environment characteristics described here are representative of those an employee encounters while performing the...can be made. + Day to day work includes desk and personal computer work and interaction with patients,… more
- Fresenius Medical Center (Alexandria, VA)
- …law. **TRANSITIONAL CARE UNIT:** + Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care + ... physical demands and work environment characteristics described here are representative of those an employee encounters while performing the...can be made. + Day to day work includes desk and personal computer work and interaction with patients,… more
- Fresenius Medical Center (Washington, DC)
- …law **TRANSITIONAL CARE UNIT:** + Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care + ... physical demands and work environment characteristics described here are representative of those an employee encounters while performing the...can be made. + Day to day work includes desk and personal computer work and interaction with patients,… more
- Bilfinger Industrial Services Inc. (Reston, VA)
- …agreements, in order to propose solutions, identify improvements, enhance customer service and retention, and grow business + Safety: Ensures compliance with ... weather conditions. + The physical demands described below are representative of those that must be met by an...social media, unsolicited email or without personally interviewing candidates first . We never send you cheques in order to… more